Michael Buss
Mars
Summary
Resourceful team player with a proven track record in managing daily operations and ensuring customer satisfaction through excellent service. Demonstrates strong leadership and problem-solving skills, adept in handling financial transactions and maintaining organization. With over 3 years of experience across the service and retail sectors, excels in team coordination, inventory management, and conflict resolution, aiming to leverage these skills in a dynamic new role.
Broadband specialist with hands-on experience in network installations, maintenance, and troubleshooting. Strong focus on team collaboration and achieving results. Reliable with adaptable skills in fiber optics, cable systems, and customer service. Known for problem-solving and technical proficiency in dynamic environments.
Overview
4
4
years of professional experience
Work History
Broadband Technician
Armstrong
06.2024 - Current
- Troubleshot issues related to broadband equipment, swiftly identifying root causes of malfunctions and implementing appropriate solutions.
- Utilized industry equipment to analyze, identify, and resolve technical problems.
- Stayed current on industry trends, participating in training seminars and professional development opportunities to enhance technical expertise.
- Installed and provided troubleshooting and customer training for high-speed internet and telecommunication systems.
- Demonstrated flexibility in adapting to changing schedules or priorities as dictated by client needs or emergency situations.
- Assisted coworkers in completing complex installations or repairs, utilizing strong teamwork skills for successful outcomes.
- Installed wiring, cabling and networking hardware on customer premises.
- Responded to service requests during and after business hours.
Service Manger
Chipotle
10.2023 - Current
- Managed daily operations and ensured smooth running of shifts
- Provided excellent customer service and addressed customer inquiries
- Handled cash and credit transactions efficiently
- Maintained store organization and cleanliness
- In charge of our sales thorough the different quarters, as well in charge of the sales throughput of everyday
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Analyzed service reports to identify areas of improvement.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Bar Back
Blind Tiger
08.2022 - 02.2023
- Managed cash and credit transactions up to $2,000 per shift
- Addressed customer inquiries and guided them to desired products
- Designed merchandise displays showcasing featured items per corporate guidelines
- in charge of the sales of the newer items and was in charge of pushing the items to customers
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
Range Check in
Keystone Shooting Center
10.2021 - 02.2022
- Checked IDs and conducted background checks
- Ensured compliance with firearm regulations and prevented unauthorized possession
- Managed daily inventory checks and maintained accurate stock levels at Keystone Shooting Center
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Made sure the customers where happy with there item all the way up to sales person
Education
Bachelor - Business Administration
PennWest California
California, Pennsylvania05.2022
Skills
- Leadership Skillful
- Problem-solving Expert
- Time management Experienced
- Inventory management Skillful
- Team coordination Expert
- Conflict resolution Expert
- Customer service
- Fiber optic splicing
- Network troubleshooting
- Cable management
- Wireless networking
- Customer relationship management
- Technical support
Timeline
Broadband Technician
Armstrong
06.2024 - Current
Service Manger
Chipotle
10.2023 - Current
Bar Back
Blind Tiger
08.2022 - 02.2023
Range Check in
Keystone Shooting Center
10.2021 - 02.2022
Bachelor - Business Administration
PennWest California
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