Guardians of the Children - 501c,3, non-profit organization that protects children against Child abuse
Michael Butera
Reconditioning Operations Specialist
Mooresville,NC
Summary
Fourteen years ago, I started working in the automotive industry. It took eight years of commitment before I started thriving as an Automotive Reconditioning Manager, Detail Manager, and a Med-Duty Truck Shop Manager for Parks Automotive Group! One of the fastest growing dealerships in the southeast region. As my abilities advanced and developed I started recognizing bottlenecks within my Standard Operation Procedure. Once, I verified the issue compromising my process. I determined, Re-Routing congestion by dispatching vehicles within the slowdown. Reduces the strain caused by the bottleneck on the rest of the workflow. When Training Cross Departmental Collaboration and time management, I make sure employees understand, communication delays and no organization, consistently compromises, efficiency and productivity towards overall gross profit. I always believe that when employees understand the big picture it makes their Jobs so much easier.
So, Remember………………………
“EVERY-MINUTE-COUNTS”
Overview
14
14
years of professional experience
Work History
Reconditioning Operations Specialist
Every-Minute-Counts
Mooresville, NC
01.2024 - Current
- CONTRACT EMPLOYEE: RECONDITIONING OPERATIONS SPECAILIST (position only available if not employed)
- Hands on Reconditioning Operations Specialist. Hire under Contract or Hire as Employee for dealership.
- Construct Personalized onsite or offsite Automotive Reconditioning Centers for Fixed or Variable Departments.
- Assemble a Detail Department for Maximum Service Department Gross, also Capable of Creating a Standard Operation Procedure for Commercial Truck Centers
- Create Standard Operation Procedures or Streamline Existing Operation Procedures
- Cross-departmental Collaboration, Improves Communication and Production, and has Significant Benefits for Reconditioning Departments.
- Self-motivated, with a Strong Sense of Personal Responsibility.
Reconditioning & Detail & Med-Duty Truck Manager
Parks Automotive Group
Charlotte, NC
06.2019 - 01.2024
- Built the Standard Operations Procedure for the used car department. The CEO implemented my operation process into all his other dealerships.
- Increased the efficiency between 3 departments by demonstrating that productivity relies on cooperation.
- Orchestrated entire process by prioritizing all tasks and assignments.
- Monitor and motivate service, detail, and parts performance.
- Recognizing bottlenecks before the workflows compromised.
- Fully Detail vehicle upload on internet average time 72 hours.
- Vehicles entirely completed with Time to Line average 4 days.
Reconditioning Manager & Parts Manager
Parks Vehicle Sourcing LLC
Kernersville, NC
03.2018 - 05.2019
- Outsourcing vehicles to dealerships front line ready
- Buying vehicles while negotiating costs.
- Knowledge of cost for transportation, recon, dealers pack, and profit.
- Understanding a vehicle’s average cost to market percentage.
- Performing inventory of retail and wholesale units.
- Auctions rules for vehicle arbitration.
- Sourcing parts from different manufactures for the lowest price.
- managing all outside vendors, interior, dent, and paint
Service Advisor / Internal Advisor / Med-Duty
Parks Automotive Group
Charlotte, NC
10.2017 - 02.2018
- - Organized arrival of all new and used inventory.
- - Learned Reynolds and Reynolds system.
- - Greeted customers and recommended services for their trucks.
- - Generated Estimates so customers are prepared next time.
Porter / Internal Advisor
Parks Automotive Group
Huntersville, NC
01.2017 - 09.2017
- Helped advisors keep the service lane clear.
- Learner about Certified preowned.
- Greeted customers on arrival.
- New Car process.
- UCI process.
Automotive Sales Associate
Victory Chevrolet Charlotte
Charlotte, NC
07.2016 - 12.2016
- Greeted Customers Arriving at the Dealership.
- Showed Customers Vehicle Inventory.
- Taught Customer about Vehicle Features.
- Perform Test Drives with Customers.
General Manager of Small Business
Huntersville Auto Tech
Charlotte, NC
04.2010 - 06.2016
- Took care of the Day-to-Day Operations
- Made sure the shop was up to date with regulations
- Keep Shop Inventory maintained to proper Levels
- Took care of all Office Work and Customer Records
Shop Assistant
Huntersville Auto Tech
Huntersville, NC
10.2009 - 04.2010
- Maintain all tools in proper areas
- Sweep and make sure shop was clean
- Answer Phones when needed
- Small Vehicle Maintenance
Education
High School Diploma -
Smithtown High School
Smithtown, NY06.1999
Personal Information
Title: Reconditioning Operations Specialist
References
REFERENCES:
- General Manager - Parks Automotive Group, Huntersville Location: Gene Hickman / Personal Cell Number: 704-557-3377
- General Sales Manager - Parks Automotive Group, Charlotte Location: Calvin Bellen / Personal Cell Number: 904-814-3944
- General Sales Manager - Monroe Nissan: Anthony Lutz / Personal Cell Number: 704-235-8707
- Service Manager - Keith Hawthorne of Hyundai of Gastonia: Sal Borgogna / Personal Cell Number: 704-215-0945
Quote
EVERY-MINUTE-COUNTS
Michael Butera
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Accomplishments
- Built Standard Operations Procedure for Used Car Processes.
- Re-Built a Med-Duty Truck Center.
- Created my own Spread sheet that tracks every position that a used vehicle goes though before being front lined.
- I know Fixed Operations and Variable Operations.
- Cross Department Collaboration.
Interests
Skills
(EXPERT)
1Automotive Reconditioning Operations
2Average Cost to Market Percentages
3Detail Management Operations
4Med-Duty Truck Center Operations
5Internal Operations Manager
6Customer Service
7Dispatcher
PROFICIENT)
1Large Inventory Management
2Customer Service Manager
3Vehicle Parts Sourcing
4Facilities Management
5Variable Operations
6Fixed Operations
7Variable Operations
Timeline
Reconditioning Operations Specialist
Every-Minute-Counts
01.2024 - Current
Reconditioning & Detail & Med-Duty Truck Manager
Parks Automotive Group
06.2019 - 01.2024
Reconditioning Manager & Parts Manager
Parks Vehicle Sourcing LLC
03.2018 - 05.2019
Service Advisor / Internal Advisor / Med-Duty
Parks Automotive Group
10.2017 - 02.2018
Porter / Internal Advisor
Parks Automotive Group
01.2017 - 09.2017
Automotive Sales Associate
Victory Chevrolet Charlotte
07.2016 - 12.2016
General Manager of Small Business
Huntersville Auto Tech
04.2010 - 06.2016
Shop Assistant
Huntersville Auto Tech
10.2009 - 04.2010
High School Diploma -
Smithtown High School