Michael Butler
Summary
Driven Operations Manager with a proven track record at Estes-Express, enhancing operational efficiency and employee retention through effective problem-solving and team leadership. Excelled in implementing policies, fostering staff development, and achieving notable performance improvements. Skilled in operations management and staff motivation, consistently meeting and surpassing company goals.
Overview
22
22
years of professional experience
Work History
Operations Manager
Estes-Express
07.2019 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assistant Manager
Old Dominion Freight
08.2002 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored security to protect employees, customers and property.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Education
Associate of Science - Computer Networking
ITT Technical Institute
Mechanicsburg, PA04.2001
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Operations Monitoring
- Decision-Making
- Staff Training
- Staff Management
- Policies and procedures implementation
- Employee Motivation
- Maintaining Compliance
- Goal Setting
Timeline
Operations Manager
Estes-Express
07.2019 - Current
Assistant Manager
Old Dominion Freight
08.2002 - 06.2019
Associate of Science - Computer Networking
ITT Technical Institute
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