Michael Butler

• Serves as acting General Manager of hotels in transition and provides corporate support for projects as directed.
• Responsible for the team leadership and results of hotels as assigned.
• Assumes full responsibilities as the acting GM, managing all revenues, cost controls, team development, staffing, conflict resolution, and all facets of the daily operations while supporting companies vision, mission, values, and goals.
• Trains and/or works in other positions to assist assigned properties with employee training or shortages in positions. Including but not limited to front desk, housekeeping, and maintenance.
• Ensures that corporate reporting deadlines are met and that financial results, high guest satisfaction, and positive team spirit are a priority.
• Guides and directs management in the development, production, promotion and financial aspects of the organization's projects and services.
• Manages all sources of revenue including rooms, housekeeping, food and beverage, engineering and other departments. Ensures all departments are profitable and maintain strong working relationships.
• Assisted with the creation of the hotel's annual budget, monitors and measures performance of assigned hotels and coaches as appropriate throughout the year.
• Travels between properties to train General Managers AGM's, FOM's, and other Department heads. Also performs essential functions of General Manger in absence of General Manager at assigned properties.
  

• Enhanced team performance by implementing effective communication strategies and regular progress reviews.
• Developed strong partnerships with external stakeholders, fostering long-term relationships beneficial to both parties.
• Optimized budget management processes to ensure timely access to financial resources while minimizing unnecessary expenditures.
• Improved customer satisfaction rates by consistently prioritizing client needs and maintaining open lines of communication.
• Reduced staff turnover rates by implementing targeted retention strategies, including competitive compensation packages and career development opportunities.
• Oversaw the recruitment process for new task force team members, ensuring a balanced skillset was maintained across all roles while optimizing overall productivity levels through careful selection of high-performing individuals.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Managed purchasing, sales, marketing and customer account operations efficiently.

• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Prepared staff work schedules and assigned team members to specific duties.
  Mitigated business risks by working closely with staff members and assessing performance.
• Analyzed operations and meets with department heads to review the operations and receive the operations and receive their suggestions directly and counsels employees when necessary.
• Reviewed all significant items with the Regional Manager

• Forecasted the hotel's monthly financial position by

estimating revenues and line-by-line expenses

• Created the hotel's annual budget and monitor the performance of the hotel throughout the year
• Provided exceptional customer service and verify that all employees of the location are doing the same
• Led the management of the hotel staff in such a way to increase hotel profitability and customer satisfaction
• Oversaw the interviewing, hiring, training, work direction, and performance management of all employees
• Oversaw financial management, budget management, accounting and payroll activities.
• Ensured Brand strategies and initiatives were executed on property to ensure compliance with Brand Standards and meeting guest expectations.
• Reviewed and approved all invoices; reconciles and submits all credit card expenses.
• Generated performance and labor strategies to compete in new and existing business

• Supervised and supported housekeeping personnel to maximize quality of service and
• performance.
  Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
• Developed training programs to build employee performance, improve employee engagement and increase employee retention.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  Recruited and trained new employees to meet job requirements.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
• Planned and delivered training sessions to improve
  employee effectiveness and address areas of weakness.

• Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
• Monitored budget and utilized operational resources.
• Oversaw day-to-day production activities in accordance with business objectives.
• Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
• Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
• Mentored and coached team members to foster productive and engaging work environment.
• Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
• Drove revenue growth through the identification of new market opportunities and the expansion of existing products/services offerings.

• Managed day-to-day hotel operations, including guest check-in/out, reservations, and guest relations
• Implement effective revenue management strategies to optimize profitability
• Supervised and coordinate staff activities to ensure excellent customer service
• Conducted budgeting and financial planning to meet business goals
• Oversaw night audit procedures for accurate reconciliation of daily transactions

• Assisted guests with reservation modifications, resolving any issues promptly and professionally.
• Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
• Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
• Developed strong rapport with returning guests to foster loyalty and repeat business.