Michael Butler

• Developed strong communication skills while interacting with diverse groups of riders daily.
• Responded to passenger concerns and complaints politely and professionally.
• Followed company guidelines and policies when interacting with passengers.
• Assisted passengers with loading and unloading luggage for enhanced customer care.

Assisted families in preparing for and navigating the most difficult days of their lives

Assisted families in preparing for and navigating the most difficult days of their lives

Provided critical analysis and assistance to financial advisors nationwide in securing long-term care insurance policies for their client families.

Facilitated the assignment and completion of appraisals for real estate transactions nationwide

Resolved user complaints in the following areas:

• Network connectivity
• Software utilization
• Hardware performance, including mobile devices
  

Prepared new and existing PCs for deployment to new users.

Performed all administrative functions for Jack Laurie Group's Interiors (Drywall, Painting, Acoustical Ceiling) division, including:

• Accounts Payable
• Accounts Receivable
• Order Entry/Purchasing

• Project Coordination

Processed supplier claims and returns for all 6 of Jack Laurie Group's divisions.

Managed the Lowe's credit accounts for all 6 of Jack Laurie Group's divisions.

Identified and pursued bid opportunities from online planrooms and general contractors.

Prepared competitive bids for projects utilizing Planswift estimating software.

Secured over $2.7 million in interiors contracts.

Coordinated operational and administrative personnel and resources to complete awarded contracts.

Identified and pursued bid opportunities from online planrooms and general contractors.

Prepared competitive bids for projects utilizing Planswift estimating software.

Coordinated operational and administrative personnel and resources to complete awarded contracts.

Performed all administrative functions, including:

• Accounts Payable
• Accounts Receivable
• Payroll
• Worker's Compensation
• Project Coordination (Final bid document preparation, purchasing, etc.)
  
• Employee Health Plan Evaluation and Implementation

Performed all information technology functions, including:

• Upgrading of internet services from dial-up to high-speed
• Upgrading of internet presence from a single AOL account to a fully integrated suite of Google services and a company website (www.hannabrothers.net)
• Resolution of all user hardware, software, and network connectivity complaints
  
• Evaluation and implementation of all cellular and mobile data contracts