Michael Butler
Queens
Summary
Dedicated professional with a proven track record in coordinating resident services and community engagement. Skilled in communication, attention to detail, and crisis response, aiming to enhance resident satisfaction and streamline service delivery.
Overview
7
7
years of professional experience
Work History
Maintenance Crew Member
The City of New York Department of Sanitation
Brooklyn
10.2025 - Current
- Assisted in collecting and disposing of waste from public areas.
- Collaborated with team members to complete sanitation tasks efficiently.
- Performed routine maintenance and repair of buildings, grounds, and equipment.
- Provided support to other crew members during large-scale maintenance tasks.
- Cleared walkways of snow and ice during winter months.
Resident Coordinator
The Good news Partners of Chicago
Chicago
10.2021 - 04.2023
- Coordinated resident services and support programs for diverse community members.
- Facilitated communication between residents and service providers effectively.
- Organized community events to enhance resident engagement and connection.
- Assisted in developing service plans tailored to individual resident needs.
- Streamlined intake processes for new residents to improve efficiency.
- Collaborated with volunteers to implement supportive housing initiatives successfully.
- Conducted regular assessments of resident satisfaction and service effectiveness.
- Maintained accurate records of resident interactions and service delivery details.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Developed and deepened relationships with residents and fellow staff.
- Completed daily resident welfare checks and coordinated with facility staff to meet resident needs.
- Led campus tours, new resident orientation and ongoing educational sessions.
- Facilitated bereavement groups and provided counseling and emotional support to help residents cope with loss.
- Fostered a culture of inclusivity and diversity within the residence hall.
Americorps Member
AmeriCorps NCCC
Michigan and chicago
10.2018 - 05.2021
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
Education
High School Diploma -
Alma Bryant High School
Irvington, AL05-2008
Skills
- Equipment maintenance
- Building repair
- Groundskeeping
- Waste disposal
- Routine inspections
- Team collaboration
- Sanitation practices
Affiliations
known volunteer and community representative
Timeline
Maintenance Crew Member
The City of New York Department of Sanitation
10.2025 - Current
Resident Coordinator
The Good news Partners of Chicago
10.2021 - 04.2023
Americorps Member
AmeriCorps NCCC
10.2018 - 05.2021
High School Diploma -
Alma Bryant High School