Summary
Work History
Education
Skills
Timeline
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Michael Butler Sr

Allegan,Michigan

Summary

Personable and dedicated Technical Service Representative with extensive experience in liquid and powder coatings industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Work History

Technical Service Coatings Application Specialist

Sherwin-Williams Paints
Grand Rapids, MI
7/30/90 - Current

Technical support for application, equipment training, painter training, line maintenance, product trouble shooting, finishing system evaluation, equipment set up & training for liquid and powder coating finishing systems.

Education

High School Diploma -

Grant High School
Grant, MI
06.1976

Skills

  • Performance Optimization
  • Incoming Call Management
  • Report Preparation
  • Documentation Development
  • System Maintenance
  • Call Management
  • User Training
  • Service Schedule Coordination
  • Technical Documentation
  • Technical Troubleshooting
  • Application Support
  • Customer Service
  • User Support
  • Support SOP Writing
  • System Performance Assessments
  • Training Materials Development
  • Organizational Skills
  • Remote Technical Support
  • Issue and Resolution Tracking
  • Tracking and Documentation
  • Application Installations
  • Attention to Detail
  • Highly Professional
  • Equipment Repair
  • Problem-Solving
  • Friendly and Patient
  • Equipment Inspection
  • Creative Issue Resolution
  • Technical Documents Comprehension
  • Multitasking and Prioritization
  • Active Listening
  • Teamwork and Collaboration

Timeline

Technical Service Coatings Application Specialist

Sherwin-Williams Paints
7/30/90 - Current

High School Diploma -

Grant High School
Michael Butler Sr