Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Butterfield

Queen Creek,AZ

Summary

Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.

Overview

5
5
years of professional experience

Work History

Retail Manager

Cracker barrel
Phoenix, AZ
05.2021 - 12.2025
  • Resolved conflicts among staff, maintaining a harmonious workplace.
  • Managed visual merchandising, maintaining standards and elevating customer experience.
  • Maintained high standards of store presentation and visual merchandising.
  • Maintained positive relationships with guest by providing exceptional service.
  • Maintained cleanliness standards throughout the store by delegating tasks to staff members.
  • Analyzed financial data to identify areas of improvement for profitability.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Mentored employees in management of complicated sales, complex issues and difficult guest.
  • Implemented strategies to achieve sales targets and increase store profitability.
  • Organized and updated schedules to optimize coverage for expected guest demands.
  • Facilitated communication between store staff and upper management, ensuring alignment with company goals.
  • Coordinated staff schedules to ensure adequate coverage during peak hours.
  • Monitored store security systems to protect against theft or vandalism.
  • Oversaw retail operations to ensure all stations were operating efficiently and maintaining guest service standards.
  • Staged merchandise and stocked sales floor to stimulate impulse sales.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Conducted regular meetings with team members to discuss progress towards objectives.
  • Implemented loss prevention strategies to minimize shrinkage and theft.
  • Conducted performance evaluations for staff, identifying areas for improvement.
  • Resolved guest complaints in an efficient manner while ensuring customer satisfaction.

Restaurant Manager

Cracker Barrell
Peoria, AZ
09.2023 - 04.2025
  • Resolved and investigated complaints regarding service, food quality and accommodations.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Assisted staff by serving food and beverages or bussing tables.
  • Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
  • Adhered to all health department regulations regarding food storage and preparation.
  • Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
  • Counseled and disciplined staff to address issues promptly and provide constructive feedback.
  • Performed regular maintenance checks on equipment to ensure proper functioning.
  • Worked in close collaboration with team members to ensure customers received high-quality service.
  • Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
  • Explained goals and expectations required of trainees.
  • Prepared employee schedules to maintain appropriate staffing levels during peak periods.
  • Provided exceptional customer service by anticipating guest needs before they arise.
  • Enforced sanitary practices for food handling, general cleanliness and maintenance of dining and kitchen areas.
  • Inspected dining and serving areas for cleanliness and proper setup.
  • Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
  • Managed daily operations of the restaurant, overseeing a team of hourly employees across eight positions, ensuring high standards of service and product quality.
  • Demonstrated adaptability and flexibility by adjusting management style to meet fluctuating business demands, including working erratic schedules, holidays, and long shifts of up to 12 hours.
  • Monitored controllable costs (food, supplies, labor) against the budget, taking corrective actions to optimize efficiency and profitability.

Kitchen Shift Leader

Cracker Barrell Old Country Store
Peoria, AZ
01.2022 - 08.2023
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Resolved disputes among employees by addressing differences and finding common ground to enable everyone to work together peacefully, reducing absenteeism.
  • Ensured quality food production by monitoring cooking processes and verifying finished product specifications.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Monitored kitchen area and staff to maintain overall safety and establish proper food handling techniques.
  • Oversaw food preparation, production and presentation according to quality standards.
  • Inspected freezers and refrigerators prior to each shift to check temperature levels and verify proper functionality.
  • Inspected all equipment to maintain safe working conditions and verify functionality.
  • Enforced health codes regulations throughout the restaurant premises at all times.
  • Tracked performance metrics such as speed of service, waste reduction, and labor costs.
  • Assisted in training new staff on proper kitchen procedures and safety protocols.
  • Investigated and resolved complaints regarding food quality, service or accommodations.
  • Addressed personnel issues promptly using conflict resolution skills when necessary.

Retail Shift Leader

Cracker barrel
Phoenix, AZ
09.2020 - 05.2021
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Boosted performance and job satisfaction of new employees by closely mentoring each.
  • Recruited new hires for open positions within the retail environment.
  • Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
  • Oversaw cashiers' drawers and payment processing to keep store finances accurate and prevent losses.
  • Ensured all merchandise was displayed properly according to company policies.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Resolved guest complaints in an efficient and professional manner.
  • Handled returns and exchanges according to company policies.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Computed purchases and received and processed cash or credit payment.
  • Enforced company policies while ensuring compliance with local laws and regulations.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Placed special orders or called other stores to find desired items.
  • Coordinated with other departments within the store to ensure smooth operations during peak hours.
  • Implemented new pricing for special promotions and clearance items, retagged merchandise, and changed signage.
  • Answered store and merchandise questions and led guest to wanted items.
  • Maintained accurate records of store inventory, including stock levels and price tags.
  • Managed scheduling of employees by assigning shifts based on individual availability.
  • Increased sales by coaching employees on strategies for promoting and cross-selling items.

Education

High School Diploma -

Mesquite High School
Gilbert, AZ
12-2019

Skills

  • Visual merchandising
  • Team building
  • Communication skills
  • Store operations
  • Health code compliance
  • Employee onboarding
  • Employee development
  • Staff management
  • Inventory management
  • Customer service
  • Employee training
  • Conflict resolution
  • Quality control
  • Staff scheduling
  • Performance evaluations
  • Critical thinking
  • Health and safety regulations
  • Labor and food cost control
  • Food presentation

Timeline

Restaurant Manager

Cracker Barrell
09.2023 - 04.2025

Kitchen Shift Leader

Cracker Barrell Old Country Store
01.2022 - 08.2023

Retail Manager

Cracker barrel
05.2021 - 12.2025

Retail Shift Leader

Cracker barrel
09.2020 - 05.2021

High School Diploma -

Mesquite High School

Similar Profiles

CREATE PROFILE