Michael Byrd

Team Member

Chick-fil-A

Newark, DE

01.2021 - Current

Assisted customers with product selection and ordering process.
Resolved customer issues promptly in a professional manner.
Attended staff meetings to stay updated on company policies and procedures.
Greeted customers upon entering the store with friendly demeanor.
Assisted newly hired team members by explaining company procedures and safety requirements.
Addressed customer needs, responding to specific requests.
Assisted with customer requests and answered questions to improve satisfaction.
Understood and followed oral and written directions.
Prioritized and organized tasks to efficiently accomplish service goals.
Worked with cross-functional teams to achieve goals.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Delivered products to customer locations on time.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Participated in and contributed to meetings by sharing concerns and ideas for improvements.
Built and maintained working relationships with peers and upper management.
Implemented strategies to take advantage of new opportunities.
Improved knowledge and productivity through continuous education and learning from senior team leaders.
Provided customer service support to ensure satisfaction.
Worked hard to learn required tasks quickly to maximize performance.
Identified needs of customers promptly and efficiently.
Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
Collaborated with team members to maximize productivity and efficiency.
Followed production orders and company standards to exceed quality scores on consistent basis.
Operated cash registers to process payments from customers.
Maintained positive working relationship with fellow staff and management.
Organized inventory shelves for easy access and maintenance of stock levels.
Processed and retrieved customer special orders.
Developed positive customer relationships through friendly greeting and excellent service.
Participated in training sessions for new employees when needed.