Michael (Craig) Byrd

Field Adjuster

Advanced Adjusting LTD

06.2017 - Current

Conducted thorough inspections of properties to assess damage and determine coverage eligibility.
Collaborated with policyholders to explain claims processes and gather necessary documentation.
Negotiated settlements with contractors and clients, ensuring fair resolution of claims.
Evaluated complex loss scenarios, applying industry knowledge to deliver accurate assessments.
Trained junior adjusters on best practices for field inspections and claims management.
Mentored team members in effective communication strategies with clients and stakeholders.
Led initiatives to enhance customer satisfaction through proactive communication and follow-up measures.
Enhanced customer satisfaction by providing timely and accurate updates on the status of their claims.
Demonstrated strong negotiation skills in settling claims disputes, achieving mutually agreeable outcomes for both the company and policyholders.
Made recommendations to manager on damages exceeding adjuster's authority.
Developed strong professional relationships with clients, fostering trust in the company''s ability to handle their claims fairly and efficiently.
Collaborated with contractors to ensure accurate repair cost estimates and fair settlements for policyholders.
Increased customer retention rates by delivering empathetic support during challenging situations for policyholders experiencing loss or damage.
Reduced turnaround time for claim resolutions through prompt scheduling of appointments with policyholders following receipt of new assignments.
Mentored new hires within the department, helping them acclimate quickly to their roles as field adjusters while ensuring adherence to established protocols.
Provided expert recommendations on coverage limits based on risk exposure evaluations conducted during site visits.
Enhanced team productivity through effective collaboration with colleagues, sharing best practices and knowledge from experience in the field.
Expedited claim resolutions for clients through efficient documentation, reporting, and communication with all parties involved.
Supported continuous improvement initiatives within the department by participating in training sessions and implementing learned techniques into daily operations.
Maintained accurate claim records by diligently updating case files with any new information or documentation obtained throughout the investigation process.
Reviewed bills, estimates and proofs of loss prior to making settlement and payment of claim.
Worked proactively with insured parties to mitigate further damage and prevent potential safety hazards on affected properties.
Streamlined workflow processes by effectively prioritizing and managing multiple claims assignments simultaneously.
Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
Analyzed information gathered by investigation and reported findings and recommendations.
Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
Investigated and assessed damage to property and reviewed property damage estimates.
Maintained contact with claimants and attorneys to determine treatment status.
Documented information gathered in field and uploaded data to company database for efficient processing using [Software].

Summary

Overview

Work History

Field Adjuster

Education

High School Diploma -

Skills

Certification

Timeline

Field Adjuster

High School Diploma -

Similar Profiles

Tawanda EugeneTawanda Eugene

James EadyJames Eady

Xavier WaterschootXavier Waterschoot

Amanda SanchezAmanda Sanchez

Maddison CrabtreeMaddison Crabtree