Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Byrn

Operations Manager
Pensacola,FL

Summary

Accomplished management professional with thirteen years of career progression in vendor operations. Proven effective leader skilled in development and oversight of high-performing, multi-disciplined and quality-oriented teams. Adept problem solver, employing creativity and innovation to overcome challenging and complex issues to assist employees. Focused and meticulous in all financial and regulatory compliance objectives to strategically plan and execute budgets, forecasts, cost-reduction techniques and safety initiatives. Outstanding communicator well-versed in employee, vendor and partner relations. Coordinate and manage daily operations in organizations numbering up to twenty-six employees. Managing operating budgets to minimize loss over profit. Lead teams, problem solve and work well under pressure. Provide individual and collective training support to personnel including mentoring.

Overview

21
21
years of professional experience

Work History

General Manager of Operations

Cab Comm Inc.
Pensacola, FL
07.2014 - Current
  • Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and team member management with related direct reports.
  • Identified and resolved unauthorized, unsafe or ineffective practices by conducting audits on techs in the field.
  • Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
  • Developed project management roadmap to define project objectives, timelines and milestones.
  • Established operational objectives and work plans and delegated assignments to subordinate managers.
  • Maintained constructive client and vendor relationships.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Cultivated strong business relationships with clients to increase overall experience, satisfaction and retention rates.
  • Built relationships with customers and managed accounts to drive revenue and profit.
  • Oversaw day-to-day operations, including supervising 26 - technician's across 2 sites.

Field Service Supervisor

WCC
Portsmouth, VA
06.2013 - 07.2014
  • Led team of up to 13 service technicians in all field activities.
  • Monitored work performance and quality to maintain standards.
  • Checked safety practices and integrity of PPE.
  • Supervised team member performance to meet client deadlines and requirements.

General Manager

Cable Communications And Engineering
Chesapeake, VA
03.2005 - 06.2013
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Oversaw inventory by ordering precise quantities of stock and tracking usage.
  • Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service.
  • Maximized efficiency by coaching and mentoring personnel on basics of cable, industry practices, company procedures and ETA Direct system.
  • Applied performance data to evaluate and improve operations, targeting on time arrival and lowering repeats.

Education

High School Diploma -

Tallwood High School
Virginia Beach, VA
07.1997

No Degree - HVAC Installation And Repair

Tidewater Tech
Norfolk, VA

Skills

  • Project development and life cycle
  • Operations management
  • Employee relations and conflict resolution
  • Superb time management skills
  • Customer relations specialist
  • Performance Evaluations
  • Work flow planning
  • Project Management
  • Project planning and development
  • Staff Management
  • P&L Management

Timeline

General Manager of Operations

Cab Comm Inc.
07.2014 - Current

Field Service Supervisor

WCC
06.2013 - 07.2014

General Manager

Cable Communications And Engineering
03.2005 - 06.2013

High School Diploma -

Tallwood High School

No Degree - HVAC Installation And Repair

Tidewater Tech
Michael ByrnOperations Manager