Michael Byrnes

• Manager for Vassar Brothers Medical Center, Northern Dutchess Hospital and Putnam Hospital
• Provided strong leadership to enhance team productivity and morale.
• Led cross-functional teams to achieve project milestones and deliver high-quality results.
• Established strong relationships with clients and stakeholders, ensuring long-term partnerships and repeat business.
• Improved team performance by providing comprehensive training and fostering a collaborative work environment.
• Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
• Mentored junior staff members for skill development and career progression within the organization.
• Implemented and developed operational standards, policies and procedures.
• Achieved operational excellence by streamlining processes and implementing best practices.
• Demonstrated exceptional adaptability in navigating complex situations or rapidly changing environments with ease.
• Consistently met or exceeded annual performance targets set by senior leadership.
• Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Increased customer satisfaction by implementing effective call center strategies and providing timely solutions to customer concerns.
• Oversaw team of 40 agents focused on all incoming hospital calls averaging between 1,500 and 2,000 calls as well as being the first point of contact for emergency surgeries fielding averaging 15 and 20 calls per day.

• Ensured compliance with all state and federal regulations for EMS operations, maintaining a flawless safety record.
• Evaluated emerging trends and new technologies in the field of emergency medical services to ensure that the team remained at the forefront of best practices.
• Conducted regular quality assurance audits of patient care records, identifying areas for improvement and implementing necessary changes.
• Mentored junior paramedics, fostering professional growth and development within the team.
• Enhanced emergency response efficiency by streamlining communication and coordination between paramedics.
• Addressed any performance or disciplinary issues within the team promptly and fairly, ensuring a positive work environment for all staff members.
• Coordinated with other emergency services agencies during mass casualty incidents to optimize resource utilization and ensure seamless incident management.
• Upheld high standards of professionalism within the team by modeling ethical behavior in all aspects of work.
• Increased patient survival rates through rigorous training of paramedic staff in advanced life support techniques.
• Served as a liaison between the EMS department and other health care organizations to facilitate collaboration on projects that improve patient outcomes.
• Developed strong relationships with local hospitals and healthcare providers, ensuring smooth patient handoffs and improved care coordination.
• Reduced response time for critical incidents by optimizing crew deployment strategies.
• Transferred patients safely and securely to medical facilities for continued care.
• Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
• Worked en-route to hospital to prepare patients for arrival or surgery and control wounds.
• Assessed patient condition through physical and verbal exams and by collecting information from others at scene.
• Conducted equipment and vehicle checks to maintain continuous and safe operation.
• Adapted treatment plans quickly and effectively based on changing patient conditions and reactions.
• Developed and maintained rapport with coworkers and local hospital staff to facilitate efficient patient care.
• Triaged injuries by communicating with patients, bystanders and family members and identified appropriate medical facility for transport.
• Responded to daily emergencies and worked alongside firemen and EMTs.
• Supervised 30 employees as the EMS Lieutenant

Same responsibilities as listed for Martin Memorial Health Services.

Worked both jobs full time for the same time period

• Managed staff of 20 EMTs
• Assisted with complex extrications and rescues, ensuring timely response to emergencies and minimizing further injury or harm.
• Enhanced patient care by providing advanced life support and administering medications in emergency situations.
• Participated in continuous training courses to maintain certifications and stay current with best practices in emergency medicine.
• Collaborated with medical professionals to ensure accurate assessments and appropriate treatments for patients.
• Implemented effective on-scene management during mass casualty incidents, prioritizing resources and coordinating efforts with other responders.
• Acted as a liaison between EMS personnel, police officers, and fire department members during emergency responses, fostering teamwork and efficient communication across departments.
• Ensured quality control measures were followed regarding medication administration procedures within the ambulance service environment.
• Demonstrated adaptability through managing multiple priorities simultaneously while maintaining focus on patient care.
• Communicated effectively with patients, families, dispatchers, law enforcement officers, firefighters, nurses, physicians, and other healthcare personnel throughout challenging situations.
• Mentored new EMTs in advanced skills, fostering teamwork among colleagues while enhancing their knowledge and capabilities.
• Conducted comprehensive patient assessments, identifying critical needs and initiating appropriate interventions.
• Responded efficiently to a wide variety of medical emergencies by utilizing advanced clinical decision-making skills.
• Performed advanced airway management techniques, resulting in improved oxygenation and ventilation for patients with respiratory distress.
• Provided compassionate care to patients of all ages, earning commendations from patients and colleagues for professionalism and empathy.
• Administered intravenous fluids as necessary to stabilize patients'' conditions before arrival at the hospital facilities.
• Delivered high-quality pre-hospital emergency care, reducing hospital admission times and improving patient outcomes.
• Maintained levelheadedness and efficiency in high-pressure situations, effectively prioritizing tasks to save lives and provide medical care.
• Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.