Michael Caban
Houston, Texas, United States,TX
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bursar
Hope College of Arts and Sciences
Pompano Beach, Florida
03.2018 - 04.2024
- Managed student financial data for over 1000 students using college software, ensuring accuracy and adherence to federal financial aid regulations and reporting requirements
- Reconciled student accounts and ensured timely collection of tuition and fees, contributing to the college's financial reporting of over $1.5 million annually
- Maintained data security by following college protocols for access control and data encryption
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
- Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Input high volume of monthly invoices with consistent accuracy.
- Developed customized payment plans for students experiencing financial hardship, fostering positive relationships between the institution and its learners.
Logistics Specialist
ICON Eyeware
South Hackensack, New Jersey
07.2016 - 07.2018
- Leveraged inventory management software to streamline product receipt by 20%, reducing processing time and improving accuracy in order fulfillment
- Identified and corrected a source of data entry errors that led to stock discrepancies
- Provided technical support to colleagues regarding logistics software and hardware
- Coordinated incoming and outgoing shipments to maintain schedules.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.
Front Service Clerk
Publix
Hialeah, Florida
01.2015 - 07.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Improved store cleanliness and organization with meticulous shelf stocking and maintenance.
- Participated in ongoing training programs to expand product knowledge and enhance customer support skills.
- . Adapted well under pressure during high-volume hours or holiday seasons, consistently delivering prompt and courteous service to customers.
- Increased efficiency in bagging process, ensuring that groceries were handled with care to prevent damage.
Education
Associate of Arts - Computer Engineering
Broward College
Fort Lauderdale, FL 05.2001 -
Certificate - IT Network Security
Google
Online 05.2001 -
GED -
Sheridan Technical College
Hollywood, FL 05.2001 -
Skills
Computer skills
Customer service
Microsoft office
Problem-solving
Time management
Data entry
Multitasking Abilities
Supervision and leadership
Microsoft Excel
Invoice processing
Account monitoring
Collections
Certification
Certified IT Support, Google
Timeline
Certified IT Support, Google
08-2021
Bursar
Hope College of Arts and Sciences
03.2018 - 04.2024
Logistics Specialist
ICON Eyeware
07.2016 - 07.2018
Front Service Clerk
Publix
01.2015 - 07.2016
Associate of Arts - Computer Engineering
Broward College
05.2001 -
Certificate - IT Network Security
Google
05.2001 -
GED -
Sheridan Technical College
05.2001 -
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