Michael Caceres
Carrollton,GA
Summary
Driven sales professional dedicated to meeting and exceeding sales goals. Award-winning sales executive with international sales experience. Punctual Carpenter with extensive knowledge of wood quality and composition. Collaborates successfully with home owners in selecting building materials. Strictly adheres to building plans to promote customer satisfaction and return business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales
Velox Insurance
Douglasville, GA
08.2016 - 07.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Carpenter
New Era LLC
Lehigh Acres, FL
10.2022 - 01.2023
- Used various carpenter's hand tools, portable power tools and standard measuring instruments.
- Performed various carpentry duties, including both rough and finish carpentry.
- Operated power tools safely when performing carpentry tasks such as drilling holes into lumber pieces.
- Installed drywall sheets onto walls or ceilings using nails or screws.
- Measured, cut and shaped wood materials to specifications using hand tools, such as saws and chisels.
- Maintained a clean job site at all times by disposing of debris properly after each shift.
- Shaped or cut materials to proper measurements using hand tools, machines or power saws.
- Installed interior trim work such as baseboards and moldings around windows and doors.
- Cut timber, panels and other wooden materials according to measured dimensions.
- Repaired or replaced damaged or defective parts using power tools and equipment.
Sales Agent
Gieco
Newnan, GA
02.2021 - 10.2022
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Negotiated contracts with customers to secure sales deals.
- Followed up with prospects on a regular basis to ensure satisfaction with services provided.
- Developed strategic relationships with key decision makers at target companies.
Education
High School Diploma -
Hialeah Senior High School
Hialeah, FL05-2015
Skills
- Sales
- Short Sales/Note Sales
- Sales patterns
- Merchandise Sales
- Processing sales
- Proficient in MS Office
- Custom Furniture Creation
- Tool Maintenance
- Measuring and Cutting
- Worksite safety
- Flooring Installation
- Window Installation
- Finish Carpentry
- Hand and power tools
- Basic electrical knowledge
- General laborer
Certification
- Insurance license
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Carpenter
New Era LLC
10.2022 - 01.2023
Sales Agent
Gieco
02.2021 - 10.2022
Sales
Velox Insurance
08.2016 - 07.2023
High School Diploma -
Hialeah Senior High School
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