Michael Cafiero
Massapequa,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
10
10
years of professional experience
Work History
Assistant Varsity Football Coach
St. John The Baptist Diocesan High School
08.2023 - Current
- Continuously expanded professional knowledge by attending coaching clinics and conferences, staying up-to-date on the latest football techniques and trends.
- Assisted in running summer camps for youth athletes interested in learning about football fundamentals from experienced coaches.
- Evaluated player performance during games and practices, providing constructive feedback for improvement.
- In charge of keeping player statistics throughout the season, keeping the statistics throughout the games
Customer Service Representative
Stop & Shop
10.2022 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Front End Supervisor
Stop & Shop
10.2022 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Enhanced customer satisfaction by effectively managing front-end operations and addressing customer concerns promptly.
Delivery Driver
DoorDash
12.2021 - 09.2022
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Sales Associate
TJX Companies
07.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
Food Expeditor
Zim Zari
02.2017 - 07.2021
- Trained new expeditors and food runners according to company policies and standards.
- Assisted preparation of food plates, overseeing quality, and appearance.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
- Demonstrated strong knowledge of menu items, regularly assisting servers with questions regarding ingredients or allergens when needed.
- Reduced wait times for customers, prioritizing and organizing food orders according to table numbers.
Summer Camp Counselor
Massapequa Public Schools
07.2014 - 08.2017
- Worked with children of varying age, interest, skill, and developmental levels.
- Led groups of children safely through variety of camp activities.
- Supported children by actively listening and offering encouragement.
- Organized and guided group activities by leading, coaching, and participating with campers.
Education
Bachelor of Arts - History
SUNY College At Old Westbury
Old Westbury, NY12-2025
Skills
- Customer service
- Critical thinking
- Active listening
- Workflow management
- Problem-solving skills
- Situational awareness
- Interpersonal relationships
- Data entry
Languages
Spanish
Limited Working
Timeline
Assistant Varsity Football Coach
St. John The Baptist Diocesan High School
08.2023 - Current
Customer Service Representative
Stop & Shop
10.2022 - Current
Front End Supervisor
Stop & Shop
10.2022 - Current
Delivery Driver
DoorDash
12.2021 - 09.2022
Sales Associate
TJX Companies
07.2021 - 11.2021
Food Expeditor
Zim Zari
02.2017 - 07.2021
Summer Camp Counselor
Massapequa Public Schools
07.2014 - 08.2017
Bachelor of Arts - History
SUNY College At Old Westbury
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