Summary
Overview
Work History
Education
Skills
LANGUAGES
Community Service
ADDITIONAL INFORMATION
Timeline
Generic

MICHAEL CALACHAN

Provo

Summary

As a dedicated Social Work graduate, I am eager to apply my strong sense of responsibility and care to the role of Building Care Worker. With a foundation in service, organization, and community support, I aim to ensure that facilities are safe, clean, and welcoming for all. I am committed to maintaining high standards of cleanliness, carrying out maintenance tasks efficiently, and supporting a positive environment for staff and visitors. Through this role, I strive to contribute to the smooth operation of the building while fostering a space that promotes comfort, safety, and well-being.

Overview

17
17
years of professional experience

Work History

Vice President for Activities

Social Work Club BYU-Hawaii
01.2022 - 01.2023
  • Served for three consecutive semesters as Vice President for Activities
  • Organized and executed campus activities for the Social Work Club, fostering student engagement and professional growth
  • Collaborated with Student Leadership Services for activity planning and coordination

Restaurant Worker Pounders Restaurant
01.2020 - 01.2023
  • Processed daily transactions, handling up to $800 and ensuring accuracy in receipts and payments
  • Increased sales by 5% through upselling techniques and exceptional customer service
  • Delivered excellent service to 10 tables hourly, resolving customer concerns for 20+ clients daily
  • Trained and mentored eight new employees across various stations

Customer Service/Assistant Communication Trainer

FCDS
04.2016 - 06.2018
  • Served for two consecutive semesters as Vice President for Activities.
  • Organized and executed campus activities for the Social Work Club, fostering student engagement and professional growth.
  • Collaborated with Student Leadership Services for activity planning and coordination.
  • Full-Time Missionary, The Church of Jesus Christ of Latter-day Saints, Conducted community service projects, including organizing disaster relief efforts for typhoon victims.
  • Led and taught discussions to foster spiritual growth within local communities.

The Church of Jesus Christ of Latter-day Saints
01.2006 - 01.2008
  • Maintained cleanliness and order of church facilities, including restrooms, meeting areas, and classrooms.
  • Operated and maintained cleaning equipment, including vacuum cleaners and other custodial tools.
  • Prepared the baptismal font and ensured facilities were ready for church events and activities.
  • Performed outdoor upkeep, including grass trimming and removal of debris.
  • Removed spider webs, dusted surfaces, and maintained a hygienic and welcoming environment for church members and visitors.

Education

Master of Public Health (MPH) -

Brigham Young University
Provo, Utah

Bachelor of Science - Social Work

Brigham Young University-Hawaii
Laie, Hawaii
04.2025

Skills

    Skills

  • Strong customer service and communication abilities
  • Efficient in cash handling and point-of-sale (POS) operations
  • Team-oriented support as server, busser, and cashier
  • Skilled in restaurant operations, including table setup and cutlery polishing
  • Effective in coordinating daily activities and assisting with event planning
  • Knowledgeable in cost control and accurate bill preparation
  • Motivational leadership with the ability to support and inspire team members
  • Proficient in Microsoft Word, PowerPoint, and Google Workspace (Docs, Sheets, Slides)
  • Skilled in email management using Gmail and Outlook
  • Experienced with online meeting platforms such as Zoom, Microsoft Teams, and Google Meet
  • Familiar with AI tools for writing, organization, and productivity
  • Fast learner with strong adaptability to new systems and technologies

LANGUAGES

English
Filipino
Ilocano

Community Service

  • Vocational Training Center, Philippines, Conducted mock interviews for Social Welfare Program trainees, preparing them to excel in job interviews, Guided trainees through job application processes and prepared them for successful placements, Mentored over 700 trainees, managing 40 participants per mentoring cycle, Memorized and communicated company products and services effectively, resulting in improved upselling rates
  • Community Volunteer, Philippines, Organized service projects such as school and public market cleanups, and distributing relief goods

ADDITIONAL INFORMATION

  • Worked as a vocational trainer, teaching English communication skills to out-ofschool youth and adults, preparing them for careers in customer service.
  • Provided coaching on job interview techniques and assisted with government documentation for employment.

Timeline

Vice President for Activities

Social Work Club BYU-Hawaii
01.2022 - 01.2023

Restaurant Worker Pounders Restaurant
01.2020 - 01.2023

Customer Service/Assistant Communication Trainer

FCDS
04.2016 - 06.2018

The Church of Jesus Christ of Latter-day Saints
01.2006 - 01.2008

Master of Public Health (MPH) -

Brigham Young University

Bachelor of Science - Social Work

Brigham Young University-Hawaii