Michael Calandra
Amherst,NY
Summary
A proven leader and effective communicator, adept at multitasking and collaboration. At Wegmans, I spearheaded front-end operations, enhancing customer satisfaction and operational efficiency. Skilled in customer service and prioritizing tasks, adaptability, and goal-driven approach consistently improve team productivity and service standards.
Overview
5
5
years of professional experience
Work History
Front End Coordinator
Wegmans
07.2023 - Current
- Managed front-end operations overseeing 7 departments to ensure seamless store functionality and customer service.
- Monitored high customer activity, ensuring timely and effective service to enhance customer satisfaction and retention.
- Coordinated scheduling for front-end staff, optimizing coverage during peak hours and ensuring efficient customer flow.
- Facilitated communication between front-end staff and management, ensuring that operational goals and customer service standards are met.
- Enforced company policies attentively while also remaining empathetic toward customer concerns or complaints.
- Demonstrated leadership to the front-end staff.
- Increased overall efficiency by delegating tasks according to individual strengths and abilities.
Grocery Team Member
Wegmans
02.2022 - 07.2023
- Helped maintain a safe, and clean shopping environment by sweeping and mopping floors while complying with health and sanitation procedures and adhering to safe work practices.
- Participated in cart retrieval operations, ensuring shopping carts were readily available for customers and maintaining organization in the parking lot.
- Operated cash register efficiently, handling customer transactions, processing payments, and providing excellent customer service while maintaining accuracy and speed.
- Worked service desk, assisting customers with returns, exchanges, and inquiries, while resolving issues to ensure a positive customer experience.
Restaurant Busser
Jazzboline
07.2019 - 10.2020
- Enhanced customer satisfaction by ensuring tables were cleared and cleaned promptly after guests left.
- Assisted servers in managing their sections effectively, providing timely water refills and bread service.
- Supported overall dining experience by setting up tables with appropriate silverware, glassware, and linens.
- Worked quickly, communicated with other staff, and always looked for better ways of completing tasks
to improve productivity and keep tables ready for incoming guests.
Education
Bachelor of Arts - History
University At Buffalo
Buffalo, NY05.2025
High School Diploma -
Amherst Central High School
Amherst, NY06.2021
Skills
- Leadership
- Multitasking
- Excellent Communication
- Teamwork and Collaboration
- Willingness to Learn
- Goal-Driven
Timeline
Front End Coordinator
Wegmans
07.2023 - Current
Grocery Team Member
Wegmans
02.2022 - 07.2023
Restaurant Busser
Jazzboline
07.2019 - 10.2020
Bachelor of Arts - History
University At Buffalo
High School Diploma -
Amherst Central High School