Michael Cales
Leesburg ,VA
Summary
Knowledgeable Bar Manager trained in bar operations and offering diligent leadership, planning and organizational skills. Dedicated to maximizing profits with dynamic cost controls and promotional strategies. Skilled team builder and trainer with solid customer service background.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Bar Manager
ResQ BBQ.
Leesburg, VA
12.2021 - 01.2024
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Explained goals and expectations required of trainees.
- Coordinated with chefs on food pairings for cocktails or beer selections.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Assisted with planning special events such as wine tastings or cocktail parties.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Increased profits by overseeing inventory and strategically increasing menu prices.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Maintained detailed inventory of bar supplies and stocked work areas.
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Increased revenue by promoting additional products and assisting with beverage menu.
- Curated a whiskey program consisting of over 180 different whiskeys including rare and hard to find bottles.
- Responsible for managing a rotating craft beer program of 14 taps. Keeping up with the latest craft beer trends, and new and most sought after beers.
Taproom Manager
Black Hoof Brewing Co.
Leesburg, VA
04.2017 - 12.2021
- Performed regular quality control checks on beers served in the taproom.
- Provided staff training on taproom operations and safety regulations.
- Implemented campaigns and promotions to help with developing goods and services.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Established and maintained high standards of customer service in the taproom.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
- Maintained accurate records of beer inventory for ordering and tracking purposes.
- Created weekly reports detailing sales data, operational metrics, customer feedback.
- Implemented cost-saving measures such as reducing waste or optimizing staffing needs.
- Prepared staff work schedules and assigned team members to specific duties.
- Worked closely with brewing team members on developing new beers for release at the taproom.
- Obtained my Cicerone Certification
- Redeveloped our business model during the pandemic from mainly over the counter taproom sales to a take out, outdoor beer garden to make sure we didn't have to let any staff members go and maintain in business.
Bartender
Leesburg Public House
Leesburg, VA
09.2014 - 08.2016
- Organized bar supplies in stock room to support timely and efficient retrieval and replenishment.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Provided drink suggestions to customers based on their preferences.
- Measured and mixed house ingredients to prepare both custom and menu drink orders.
- Greeted customers and provided excellent customer service.
- Managed accurate bar tabs and processed cash and credit card transactions.
Bartender
Mahalo Cove
Sterling , VA
06.2013 - 08.2014
- Responsible for quickly and efficiently taking and fulfilling guests drink orders for a high volume night club/music venue. Proficiently handling high volume of cash sales with a track record of never having a cash till off at the end of the night.
Bartender
Downtown Saloon
Leesburg , VA
06.2013 - 12.2013
- Responsible for quickly and efficiently filling customer’s beverage and food orders; inventory control; managing opening and closing bar duties; and managing cash outs
Bar Manager
Finnegan’s Sports Bar & Grill
Leesburg, VA
06.2011 - 06.2013
- Responsible for motivating and managing bar employees; quickly and efficiently filled customer’s beverage orders; managed closing paperwork, cash outs, and cash drops; performed scheduling duties; performed inventory control; processed and submitted beer and liquor orders; managed opening and closing bar duties; and performed event planning duties
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Maintained accurate records of liquor inventory and purchases for budgeting purposes.
- Explained goals and expectations required of trainees.
- Ordered and maintained an adequate supply of alcoholic beverages, glassware, garnishes, ice, napkins, straws and other items needed for drinks.
- Resolved escalated customer complaints to maximize satisfaction and loyalty.
- Maintained cleanliness standards throughout the bar area including countertops, shelves and equipment.
- Interviewed, hired and trained staff to improve customer retention and bolster sales.
- Stayed up-to-date on latest mixology trends, bar equipment, and sanitation standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Created promotional materials such as flyers or posters to advertise specials or upcoming events.
- Controlled labor costs by adjusting schedules and workflows to align with anticipated customer demands.
- Reviewed monthly sales reports to identify areas of improvement and growth opportunities.
- Monitored the performance of bartenders to ensure that all customers received prompt service in a courteous manner.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Bar Manager
Buffalo Wings & Beer
Leesburg, VA
10.2010 - 06.2011
- Responsible for motivating and managing bar employees; quickly and efficiently filled customer’s beverage orders; managed closing paperwork, cash outs, and cash drops; performed scheduling duties; performed inventory control; processed and submitted beer and liquor orders; managed opening and closing bar duties; and performed event planning duties
Bar Manager
Broadlands Sports Bar & Grill
Ashburn, VA
09.2009 - 10.2010
- Responsible for motivating and managing bar employees; quickly and efficiently filled customer’s beverage orders; managed closing paperwork, cash outs, and cash drops; performed scheduling duties; performed inventory control; processed and submitted beer and liquor orders; managed opening and closing bar duties; and performed event planning duties
Bartender / Key Holder
Glory Days
Ashburn, VA
03.2007 - 09.2009
- Responsible for quickly and efficiently filling customer’s beverage orders; managed cash outs; performed inventory control; managed opening and closing bar duties; and performed event planning duties
Education
High School Diploma -
Stone Bridge High School
Ashburn, VA06-2004
Skills
- Health Codes Compliance
- Event Coordination
- Revenue Forecasting
- Regulatory Compliance
- Vendor Relationship Management
- Responsible Alcohol Service
- Budget Development
- Customer Relations
- Inventory Management
- Restaurant Management
- Sales Promotion
- Staff Training
- Bar Management
- Cost Control
- Legal Compliance
- Labor Cost Control
- Marketing and Sales Experience
References
MaholoResQloResQ
- Kert Gennings (571) 236-3875
- Chris Chinn (443) 864-3601
- Aaron Hermes (571) 217-4662
Certification
- Cicerone Certified
- Tips Certified
- ServSafe Certified
Timeline
Bar Manager
ResQ BBQ.
12.2021 - 01.2024
Taproom Manager
Black Hoof Brewing Co.
04.2017 - 12.2021
Bartender
Leesburg Public House
09.2014 - 08.2016
Bartender
Mahalo Cove
06.2013 - 08.2014
Bartender
Downtown Saloon
06.2013 - 12.2013
Bar Manager
Finnegan’s Sports Bar & Grill
06.2011 - 06.2013
Bar Manager
Buffalo Wings & Beer
10.2010 - 06.2011
Bar Manager
Broadlands Sports Bar & Grill
09.2009 - 10.2010
Bartender / Key Holder
Glory Days
03.2007 - 09.2009
High School Diploma -
Stone Bridge High School