Michael Calkins
Plattsburgh
Summary
Dynamic professional with a proven track record at all previous employers, excelling in inventory management and customer service. Adept at driving profitability through strategic planning and data analysis, while ensuring regulatory compliance. Recognized for effective communication and problem-solving abilities, fostering strong vendor relationships and enhancing operational efficiency.
Overview
14
14
years of professional experience
Work History
Assistant Manager
Dragoon's Farm Equipment
Mooers
03.2025 - Current
- Communicated regularly with customers to gain insights into their needs.
- Coordinated with other departments to ensure smooth flow of operations.
- Implemented quality control measures to uphold company standards.
- Collaborated with management on developing strategic plans for achieving business goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Maintained up-to-date knowledge of company products and services.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Established processes for monitoring customer satisfaction levels.
Parts Department Manager
Bailey Ford
Plattsburgh
03.2021 - 03.2025
- Drove parts department profit by focusing strategy on meeting sales goals.
- Analyzed sales trends to determine which parts should be stocked more frequently or discontinued from the inventory list.
- Conducted regular audits of physical stock counts versus book values in order to prevent discrepancies between actual and recorded inventories.
- Utilized parts management software for inventory tracking and order processing.
- Coordinated parts logistics, ensuring timely delivery to customers and service departments.
- Resolved customer complaints in a timely manner while adhering to company policies.
- Ensured compliance with industry regulations and standards in parts management operations.
- Collaborated closely with service technicians and managers to verify that parts required for repairs remained in stock.
- Managed customer inquiries and complaints regarding parts availability and pricing.
- Managed replacement parts inventories, purchasing, and sales for businesses.
- Ensured compliance with company policies regarding purchasing of parts and services from approved vendors only.
- Created work crew schedules and delegated assignments.
Central Services Clerk
Clinton County Government Center
Plattsburgh
05.2011 - 02.2021
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
- Delivered messages and ran errands.
- Inventoried and ordered materials, supplies and services.
- Maintained inventory levels of office supplies and equipment as needed.
Education
Associates Degree - Criminal Justice
Clinton Community College
Plattsburgh, NY06-2009
Skills
- Quality control
- Inventory management
- Parts logistics
- Regulatory compliance
- Operational efficiency
- Strategic planning
- Data analysis
- Effective communication
- Time management
- Customer service
- Policy enforcement
- Process improvement
- Good judgment
- Problem-solving abilities
- Adaptability and flexibility
- Reporting and documenting
- Attention to detail
- Preventive Maintenance
- Problem resolution
- Vendor relationship management
- Verbal and written communication
- Interpersonal skills
- Emergency response
- Multitasking capacity
- Complex Problem-solving
References
References available upon request.
Timeline
Assistant Manager
Dragoon's Farm Equipment
03.2025 - Current
Parts Department Manager
Bailey Ford
03.2021 - 03.2025
Central Services Clerk
Clinton County Government Center
05.2011 - 02.2021
Associates Degree - Criminal Justice
Clinton Community College
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