Michael Cameron O’Reilly
Summary
Experienced with managing project timelines, resources, and stakeholder communications efficiently. Utilizes problem-solving skills to address project challenges and ensure smooth execution and customer satisfaction. Track record of implementing project management best practices to deliver quality outcomes and drive value for customers.
Overview
11
11
years of professional experience
Work History
Customer Service Project Coordinator
Frankston Packaging
10.2022 - Current
- Managed all aspects of customer projects from design to delivery
- Worked closely with site leadership to effectively execute projects
- Served as President of the Employee Engagement Committee
Real Estate Associate/Executive Assistant to the President
SSCP Management, INC.
06.2021 - 08.2021
- Sourced off market corporate/investment real estate for acquisition
- Responsible for assisting the President with administrative, corporate, and personal tasks
Guest Services/Marketing Manager
Roy’s Restaurant
03.2017 - 02.2020
- Company Overview: Dallas, Texas
- Managed all guest services inbound inquiries, complaints, and feedback
- Focused on improving all aspects of guest experience
- Aligned with senior leadership to execute all marketing and guest services initiatives
- Created social media campaigns to grow online audience by 15,000+ new guests
- Driving sales and repeat visits by excellent customer care
- Operated fulfillment for Costco Gift Card Program, annual sales exceeding seven figures
Sales Associate
Dillard’s
05.2016 - 03.2017
- Company Overview: Fairview, Texas
- Committed to exceeding customer expectations and providing value to every interaction
- Maintained or exceeded individual sales quotas and customer service metrics
- Fairview, Texas
Manager/Jewelry Consultant
Kay Jewelers
11.2014 - 11.2015
- Company Overview: Plano, Texas
- Committed to excelling in sales and customer service
- Managed sales floor, inventory, store cleanliness, and training jewelry consultants
- Implemented proven management techniques to improve areas of opportunity at the store level
- Plano, Texas
Education
B.S. - Business Administration
The University of Texas at Dallas
12.2016
A.A - Business Administration
Trinity Valley Community College
08.2012
Skills
- Customer Focused
- Relationship building
- Detail-oriented
- Project coordination
- Problem-solving
Timeline
Customer Service Project Coordinator
Frankston Packaging
10.2022 - Current
Real Estate Associate/Executive Assistant to the President
SSCP Management, INC.
06.2021 - 08.2021
Guest Services/Marketing Manager
Roy’s Restaurant
03.2017 - 02.2020
Sales Associate
Dillard’s
05.2016 - 03.2017
Manager/Jewelry Consultant
Kay Jewelers
11.2014 - 11.2015
A.A - Business Administration
Trinity Valley Community College
B.S. - Business Administration
The University of Texas at Dallas
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