MICHAEL CAMPBELL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Skilled at interpreting laws, evaluating facts, inspecting damage and analyzing case facts. Handles over 100 caseloads per month and provides exceptional customer service to policyholders.
Organized and detail-oriented Investigator dedicated to improving efficiency, productivity and profitability through continuous process improvement. Analytical thinker skilled at developing innovative solutions to complex problems. Business-minded individual with exemplary skills in customer service, time management and service coordination. Bringing over 8 years of related experience in the insurance industry.
Overview
10
10
years of professional experience
Work History
Senior Account Manager
IPACK CONTENTS
03.2020 - 01.2023
- Boosted client satisfaction by effectively managing and resolving account issues.
- Increased revenue for the company through strategic upselling and cross-selling initiatives.
- Developed long-lasting client relationships by providing exceptional customer service and support.
- Streamlined account management processes, improving overall efficiency and productivity.
- Expanded market share by identifying new business opportunities and securing high-value accounts.
- Mentored junior account managers, fostering their professional growth and skills development within the company.
- Negotiated favorable contract terms with suppliers/vendors on behalf of clients while maintaining strong relationships with them at the same time.
Content Technician
IPack Contents
02.2018 - 01.2020
- Negotiated favorable settlements for clients by effectively analyzing insurance policy coverage and damages.
- Investigated property damage claims, resulting in accurate assessments of losses and timely processing of claims.
- Conducted thorough site inspections to document property damages and determine proper claim amounts.
- Ensured compliance with state regulations, maintaining a current understanding of industry laws and best practices.
- Managed a high volume of claims simultaneously, prioritizing tasks to meet deadlines while maintaining accuracy.
- Built strong relationships with clients, providing excellent customer service throughout the claims process.
- Streamlined communication between all parties involved in the claims process, ensuring accurate information exchange and swift resolution times.
- Enhanced company reputation by consistently providing outstanding customer service throughout the entire claims process.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Verified insurance claims and determined fair amount for settlement.
- Documented all investigation activity and presented reports to management.
Claims Adjuster
G&G adjusting
01.2015 - 01.2019
- Complied with company and insurance client's guidelines in claims processes, estimate writing and closing of claims
- Improved claim resolution times by efficiently managing a caseload of 50+ claims per month.
- Achieved high customer satisfaction ratings by providing clear and timely communication throughout the claims process.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers to minimize financial risk for the company.
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Streamlined internal processes by implementing new claims management software, increasing overall productivity.
- Developed strong relationships with repair vendors, ensuring quality service and fair pricing for clients in need of repairs after an incident.
- Managed catastrophic loss events effectively by coordinating rapid response efforts and providing support to impacted policyholders.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Attended industry conferences and workshops to stay current on trends and developments within the field of claims adjusting.
- Reduced processing time for property damage claims by accurately assessing repair costs and negotiating with contractors.
Lead Water Technician /Project Manager
Servpro
01.2013 - 01.2015
- Improved water quality by conducting regular testing and implementing appropriate treatment methods.
- Led a team of technicians in maintaining and repairing water systems for optimal performance.
- Reduced downtime with efficient troubleshooting and resolving issues in water supply systems.
- Enhanced customer satisfaction by addressing concerns related to water quality and system maintenance promptly.
- Trained new hires on proper procedures, safety protocols, and equipment usage, ensuring consistency in service delivery.
- Streamlined record-keeping processes through the implementation of a digital database for tracking maintenance activities.
Education
Bachelor of Arts - Criminal Justice
Hamline University
Saint Paul, MN05.2012
Associate of Arts - General Studies
Illinois Central College
East Peoria, IL05.2009
Skills
- Rules of Evidence
- Critical Thinking
- Property Adjusting
- Property Claims
- Relationship Building
- Claims Processing
- Active Listening
- Strong Interpersonal and Communication Skills
- Team Collaboration
- Conflict Resolution
- Complex Problem Solving
- Liability Determination
- Sales Background
- Property Damage Assessment
- Decision Making
- Xactimate
- Excellent Negotiation Skills
- Casualty and Property Loss
- Coverage Assessments
- Highly Motivated
- Advanced Computer Skills
- Organizational Skills
- Professionalism
- Attention to Detail
- Damage Assessment
- Time Management
- Problem Solving
- Insurance Regulations
- Project Management
- Settlement Negotiations
- File and Record Management
- Insurance Policy Coverage Knowledge
- Marketing
- Claims Evaluation
- Public Speaking
Timeline
Senior Account Manager
IPACK CONTENTS
03.2020 - 01.2023
Content Technician
IPack Contents
02.2018 - 01.2020
Claims Adjuster
G&G adjusting
01.2015 - 01.2019
Lead Water Technician /Project Manager
Servpro
01.2013 - 01.2015
Bachelor of Arts - Criminal Justice
Hamline University
Associate of Arts - General Studies
Illinois Central College
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