Michael Campbell
Orangevale,CA
Summary
To obtain a position as a Customer Service Representative which best utilizes my valuable skills, experience, and current education.
Knowledgeable Parts Specialist skilled at keeping parts organized and serving customers' needs. Works efficiently to restock parts, resolve issues and handle paperwork. Dedicated to satisfying customers and exceeding sales targets.
Overview
15
15
years of professional experience
Work History
Parts Specialist
Happy Daze RV
08.2024 - 12.2024
- Tracked parts use and charged items to customer accounts for billing.
- Maintained current knowledge of manufacturers' options and parts availability to offer expert support.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
- Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Maintained extensive understanding of common problems and methods for repair.
- Assisted customers in finding appropriate parts promptly.
- Reached out to vendors outside usual network to find parts not available from traditional sources.
- Researched vehicles and parts via physical catalogs and electronic means.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Night Manager
Grocery Outlet
01.2024 - 08.2024
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
- Restocked inventory on shelves by unpacking backroom boxes and filling empty space on shelves with appropriate items.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Created nightly shift task lists to assign duties to each employee.
- Guided and motivated night team by establishing and communicating responsibilities and duties to each team member.
- Assessed and adjusted staffing levels to meet operational demands.
- Implemented cost-saving measures to maximize profit margins.
- Trained and mentored new and existing staff to achieve best practices.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Maintained accurate delivery, sales and inventory records for good stock management.
- Conducted nightly inventory management procedures to track sales and stock levels.
- Launched quality assurance practices for each phase of development
Parts Department
Capitol Yamaha
01.2021 - 12.2023
- Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
- Partnered with managers to implement operational enhancements for paperwork processing.
- Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented new procedures for improving inventory control and reducing time required locating parts by modifying part numbers and locations.
- Analyzed sales trends to follow demands of customers and in-shop needs.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Monitored and evaluated supplier performance to maintain quality of parts.
- Tracked project costs and other financial metrics to maximize profitability.
Sales Manager
Cycle Gear
01.2018 - 03.2020
- Attended industry events and conventions to expain sales opportunities.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
2ND Audio Engineer
Sony Music Group
01.2010 - 12.2018
- Enhanced sound quality and added various sound effects to recordings.
- Regulated volume level and sound quality during recording sessions.
- Mixed and mastered vocal arrangements and music compositions,, and optimized songs, and albums.
- Set up and tested equipment prior to events, broadcasts, and recordings.
- Prepared for recording sessions by selecting and setting up microphones.
- Worked with video editors to synchronize audio with video segments.
- Maintained and repaired sound equipment.
- Set up, maintained and operated audio recording equipment and performed troubleshooting and audio system breakdown for broadcasts.
- Collaborated with clients to determine project scopes and set milestones.
- Collaborated with producers and performers to determine and achieve desired sound for productions.
Bar Manager
The Cat and The Fiddle English Pub
01.2013 - 12.2015
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Improved customer service rankings by resolving issues quickly and accurately.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Closed out cash register and prepared cashier report at close of business.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
Bartender
The Blue Room Bar and Grill
01.2011 - 12.2013
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Served high customer volumes during special events, nights, and weekends.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
Education
Masters - Audio Production
Los Angeles Recording School
Entertainment Business
University of Southern California
Skills
- Excellent Communication Skills
- Leadership Skills
- Organization
- Customer Service and Phone Etiquette Skills
- Sales support
- Returns processing
- Packaging and labeling
- Stock control
Completedcourses
- Business Management 2
- Small Business Operations
- Marketing and Promotion- Class D
- English
- Music Contracts
Timeline
Parts Specialist
Happy Daze RV
08.2024 - 12.2024
Night Manager
Grocery Outlet
01.2024 - 08.2024
Parts Department
Capitol Yamaha
01.2021 - 12.2023
Sales Manager
Cycle Gear
01.2018 - 03.2020
Bar Manager
The Cat and The Fiddle English Pub
01.2013 - 12.2015
Bartender
The Blue Room Bar and Grill
01.2011 - 12.2013
2ND Audio Engineer
Sony Music Group
01.2010 - 12.2018
Entertainment Business
University of Southern California
Masters - Audio Production
Los Angeles Recording School
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