Michael Campobasso
Spokane ,WA
Summary
Driven professional with a proven track record at Hardings Hardware, enhancing customer satisfaction and streamlining operations. Skilled in GPS and route planning, alongside exceptional teamwork and collaboration, consistently achieving company-defined sales goals. Demonstrates a positive attitude and problem-solving abilities, contributing to a 20% increase in customer loyalty.
Overview
12
12
years of professional experience
Work History
Delivery Driver
2Ezy LLC
10.2023 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
Clerk/cashier
Smokin Joes Tobacco Shop
09.2022 - 01.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
Lead Sales Clerk
Hardings Hardware Dba Republic Hardware
10.2020 - 07.2022
- Leveraged excellent communication skills when interacting with both customers and colleagues for optimal outcomes.
- Worked closely with management to develop promotional strategies to drive sales during peak seasons.
- Streamlined checkout process by efficiently bagging items and processing payments quickly.
- Processed merchandise returns or exchanges efficiently while adhering to company policies.
- Conducted regular price audits for accurate pricing information on merchandise displays.
- Handled cash transactions accurately while maintaining a secure cash drawer during shifts.
- Maintained a clean, organized, and visually appealing store environment to attract customers.
- Balanced multiple tasks simultaneously, ensuring all responsibilities were completed within allotted time frames.
- Managed inventory effectively to ensure stock availability and prevent overstock issues.
- Contributed ideas during team meetings for improving overall store operations and increasing revenue generation potential.
- Implemented upselling techniques to increase average transaction value per customer visit.
- Served as a knowledgeable resource for customers seeking guidance on product features, benefits, and applications.
- Enhanced store reputation by addressing customer concerns promptly and professionally.
- Assisted in creating eye-catching visual merchandising displays, driving increased foot traffic to the store.
- Trained new sales clerks for improved performance and seamless integration into the team.
- Provided personalized shopping experiences by understanding customer needs and preferences.
- Participated in ongoing product training sessions to stay current on industry trends and best practices.
- Developed strong relationships with customers, resulting in repeat business and positive word-of-mouth referrals.
- Increased sales by consistently providing exceptional customer service and product knowledge.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Set and achieved company defined sales goals.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Informed customers of promotions to increase sales productivity and volume.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Stayed current on company offerings and industry trends.
Assistant Manager
Hardings Hardware
09.2014 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Enhanced team productivity by streamlining operational processes.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Implemented loss prevention strategies, significantly reducing shrinkage.
- Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Meat Manager
Three Bears Alaska
10.2012 - 08.2014
- Enhanced customer satisfaction by providing exceptional service and product recommendations.
- Maximized freshness of products through efficient organization of storage coolers based on temperature requirements for different types of meats.
- Collaborated with store management to develop promotions, seasonal displays, and special events that appealed to customers'' preferences.
- Merchandised aisles by creatively and logically allocating space and setting up impulse areas to increase customer spending.
- Responded promptly to customer inquiries regarding product availability or specific requests for specialty items not stocked regularly within the store''s offerings.
- Reduced waste by implementing proper inventory management techniques and rotating stock effectively.
- Trained meat department employees and supervised product placement, rotation, signage and display activities to foster positive customer experience.
- Improved efficiency with accurate pricing, labeling, and signage for meat products.
- Supported cost reduction efforts by identifying areas of potential loss due to spoilage or shrinkage within the meat department.
- Assisted in maintaining store-wide cleanliness standards by ensuring the meat department was clean, organized, and free of debris or spills.
- Increased customer loyalty through knowledgeable interactions about various cuts of meat, cooking techniques, and recipe suggestions.
- Sold and displayed meat products to customers by advising on quality of food, method of handling and other factors affecting preparing, freezing and storage.
- Assisted in increasing sales by maintaining a well-stocked and visually appealing meat department.
- Assisted Meat Manager with maintaining profit margin in accordance with sales goals, expenses, price changes and waste management.
- Maintained a safe and sanitary work environment by adhering to strict food safety guidelines and cleaning protocols.
- Streamlined order processing by utilizing effective communication skills between the sales floor associates and meat department staff.
- Demonstrated expertise in cutting, trimming, grinding, and preparing meats according to established standards and customer requests.
- Ensured compliance with all federal, state, and local regulations governing food handling, storage, sanitation, weights and measures requirements in the meat department operations.
- Supported the Meat Manager in achieving financial targets for sales growth, profit margin improvement, and labor cost control within the department''s operations.
- Fostered a positive working environment within the meat department by demonstrating respectful, professional behavior and open communication with coworkers.
- Facilitated smooth operation during peak times by effectively managing workflow among team members while maintaining high quality standards for product presentation.
- Ordered and received products under direction of Meat Manager to maintain high quality and proper quantity.
- Contributed to team success by training new employees on department procedures, policies, and best practices.
- Contributed to inventory management by accurately tracking stock levels, placing orders as needed, and conducting regular audits of product quality.
- Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
- Reviewed inventory levels and placed orders for products and merchandise for restocking purposes.
- Trained new employees on handling, safety and stocking procedures.
- Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
- Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
- Created signs and tags to price items for normal inventory and special promotions and to inform and educate customers.
- Completed inventory counts, reordered stock, and removed expired items from supply.
- Monitored inventory levels, ordered new supplies and oversaw restocking of cases.
Education
High School Diploma -
Republic High School
Republic, WA06.1988
Skills
Positive Attitude
Customer Service
Valid Driver's License
Teamwork and Collaboration
Attention to Detail
Time Management
Dependable and reliable
Punctual and Reliable
Problem-Solving
Safe Driving
Loading and unloading
GPS and route planning
Route Management
Outdoor Activities
I enjoy Camping, hiking, spending time with my dog, drawing, painting and reading
Additional Information
References :
1, Dave Hodge, Retired United States Navy/ Ferry County Corrections Chief
Friend
(509)957-6377
2. Connie Miller, Curlew Job Corps
Freind
Home : (509) 690-0553
Work : (509) 779-0553
i was also involved in getting the funding and doing all the fund raisers for the Republic Skate park which is now operational, as well as a Sunday school teacher and teen leader at my local church of the Nazarene in Republic.
Timeline
Delivery Driver
2Ezy LLC
10.2023 - Current
Clerk/cashier
Smokin Joes Tobacco Shop
09.2022 - 01.2023
Lead Sales Clerk
Hardings Hardware Dba Republic Hardware
10.2020 - 07.2022
Assistant Manager
Hardings Hardware
09.2014 - 10.2019
Assistant Meat Manager
Three Bears Alaska
10.2012 - 08.2014
High School Diploma -
Republic High School
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