Michael Cantu
Pembroke Pines,FL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Experienced Manager with over 12 years of experience in Seminole Tribe of Florida. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
15
15
years of professional experience
Work History
HW Community Culture Assistant Manager
Seminole Tribe Of Florida
Hollywood, FL
03.2022 - Current
- Conducted community workshops to promote different programs and educate public on available services.
- Developed monthly schedules and assignments for staff.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Office Coordinator, Hollywood Community Culture
Seminole Tribe Of Florida
Hollywood, FL
04.2018 - 03.2022
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Assisted with project planning by estimating labor, materials and schedule demands.
- Enhanced office staff customer relations strategies to improve interactions and reduce complaints.
- Efficiently supervised filing, sorting and handling incoming and outgoing mail.
- Delegated tasks to administrative staff, increasing office productivity and streamlining department operations.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Verified hourly employee time cards to prepare accurate weekly payroll.
- Trained new employees on administrative procedures, company policies and performance standards.
- Oversaw technical, operational, clerical and customer service support activities.
- Managed office activities by maintaining communication between clients, tracking records and filing all documents.
- Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Produced high-quality documents, spreadsheets and presentations.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Evaluated employee records and productivity to complete employee evaluations.
- Interacted with Tribal Community Members by phone, email or in-person to provide information.
- Prepared meeting materials and took clear notes to distribute to Center Manager.
Office Manager, Trail Liaison Office
Seminole Tribe Of Florida
Hollywood, FL
06.2006 - 10.2016
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Sourced vendors for special project needs and negotiated contracts.
- Developed standard operating procedures for all administrative employees.
- Maintained computer and physical filing systems.
- Managed office operations while scheduling appointments for department managers.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity to complete employee evaluations.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
- Prepared meeting materials and took clear notes to distribute to Trail Liaison.
- Compared vendor prices and negotiated for optimal savings.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Arranged corporate and office conferences for company employees and guests.
- Kept employee records current, accurate and updated regularly.
- Covered front desk by greeting and directing visitors and guests.
- Maintained high degree of confidentiality for sensitive information.
Education
Associate of Arts - Elementary Education
Haskell Indian Nations University
Lawrence, KS05.2006
Skills
- Flexible and Adaptable
- Self-Motivated
- Microsoft Office
- Good listening skills
- Decision Making
- Responsible
- Leadership
- Organization and Time Management
- Conflict Resolution
Accomplishments
- Supervised team of 12 or more staff members.
- Collaborated with team of 8 in the development of Virtual Tribal Fair Contests.
Timeline
HW Community Culture Assistant Manager
Seminole Tribe Of Florida
03.2022 - Current
Office Coordinator, Hollywood Community Culture
Seminole Tribe Of Florida
04.2018 - 03.2022
Office Manager, Trail Liaison Office
Seminole Tribe Of Florida
06.2006 - 10.2016
Associate of Arts - Elementary Education
Haskell Indian Nations University
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