Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Caracciolo

Lake Worth,FL

Summary

Customer support and operational leader with a proven record of success in executing strategic plans to meet company objectives. Numerous achievements improving customer support through rolling out new technology and associate training programs. Highly skilled in developing high-performing teams and collaborating cross-functionally to implement business initiatives, improve workflow efficiency, and decrease operating costs. Offer excellent communication and interpersonal skills to build strategic alliances and motivate others throughout project lifecycle. Customer Support Team Building and Training Call Center Management Continuous Process Improvement Sales Support Functions Needs Assessment Operations Management Budget and Planning Developing Best Practices Diplomatic Issue Resolution Cross-Functional Team Player Marketing Project Management Social Media Strategic Leadership Client service optimization Pipeline development Account updates Key accounts development Strategic communications Revenue growth Sales proficiency Research and due diligence

Overview

12
12
years of professional experience

Work History

Sales Manager

Vista BMW
01.2020 - 11.2023
  • Managed inventory of 300 Vehicles
  • Recruited, interviewed and trained new sales representatives
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Managed customer accounts and customer relationships
  • Established relationships with key customers, providing personalized service and support
  • Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
  • Held daily check-ins with team members to set objectives and monitor progress
  • Analyzed sales data to identify trends and make recommendations for improvement
  • Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
  • Conducted regular training sessions with sales team members to ensure effective sales techniques were used
  • Built partnerships with third-party vendors to expand sales opportunities
  • Increased customer retention and renewal growth by revitalizing existing business in segment
  • Applied different approaches to changing work demands and to meet sales challenges
  • Researched market trends to remain current with industry and competitor information
  • Implemented new processes and procedures designed to streamline operations while improving customer satisfaction scores
  • Created reports on performance metrics including revenue, profit margins, and conversion rates
  • Ensured compliance with all applicable laws and regulations pertaining to selling activities
  • Developed sales team through motivation, counseling and product knowledge education
  • Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
  • Monitored customer preferences to determine focus of sales efforts
  • Restructured workplace environment, pricing templates to openly maximize profits per vehicle (PVR) during COVID-19
  • Leveraged placement in the market by increasing inventory via turn in earn
  • Maintained day supplies to an average of 5 days and facilitated through sales staff and inventory team to expedite inbound sold customer orders in turn minimizing turnaround time
  • Created a filing system that the sales team utilized making mock deal packets that when filed, kept customers informed in real time, thus minimizing cancelled orders, deposit refunds and profit loss
  • Worked extensively with CRM Software provider to trigger emails and other correspondence that reconfigured dispositions on order, that kept customers engaged via set up links and other messages
  • Launched "Roadster," which allowed customers to facilitate their deal/order from home and piloted the program with sales team on the system to facilitate sales with customers
  • Initiated relationships with the Seminole Hard Rock Casino targeting high spending clientele further facilitating car sales
  • Obtained loans for clients, provided insurance options, and finalized each sale
  • Specialized in obtaining financing for second-chance customers
  • Surpassed sales goals by 38%
  • Recognized for superior performance within dealer Group
  • Directed the execution of the business development strategies including marketing plans, marketing pieces, events, and follow up procedures which led to new strategic accounts to expand our market share
  • Developed policies and procedures for the sales team and implemented weekly sales training to increase KPI performance by 13% and SSI/CSI performance by 10%
  • Kept inventory turnover under 30 days
  • Grew sales by analyzing consultants' leads and formulated weekly goals to meet monthly quota
  • Implemented an EARLY Management introduction to maximize a 100% T.O
  • Environment
  • Grew sales by analyzing consultants' leads and formulated weekly goals to meet monthly quota
  • Conducted new hire orientation to supply consultants with the tools and knowledge needed to be successful
  • Boosted dealership's PVR by recommending new pricing strategies that were subsequently implemented
  • Earned role expansion to encompass sales after exceeding rigorous automobile sales objectives
  • Core Accomplishments
  • Provide strategic leadership and management for various teams, dealers, and stores including translating objectives into tactical action plans
  • Selected for promotion to sales management based on achievements in leadership and customer support services
  • Chosen to represent dealer group for various corporate activities which included traveling within the United States as well as Europe.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Closed lucrative sales deals using strong negotiation and persuasion skills.
  • Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
  • Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
  • Recruited and hired top-level talent to add value and expertise to sales department.
  • Attended industry shows, conventions, and other meetings with primary mission of expanding market opportunities.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Managed accounts to retain existing relationships and grow share of business.
  • Organized promotional events and interacted with community to increase sales volume.
  • Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
  • Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
  • Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
  • Delivered recommendations to long-term accounts to promote brand awareness to key audience.
  • Facilitated business by implementing practical networking techniques.

Sales Manager

Braman Motorcars
01.2016 - 01.2020
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Sales Manager

Phil Smith
01.2015 - 01.2016
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Resolved customer issues quickly to close deals and boost client satisfaction.
  • Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
  • Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.

Finance Manager

Phil Smith
01.2014 - 01.2016
  • Trained new and existing staff members in various financial procedures to prepare for job requirements.
  • Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
  • Reviewed documentation and identified financial discrepancies where applicable.
  • Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
  • Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
  • Completed filings and upheld strict compliance with regulatory agencies and supervisors.
  • Drove profit increases through market research and strategic asset management to meet dynamic industry conditions.
  • Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
  • Developed strategic plans for day-to-day financial operations.
  • Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
  • Maintained responsive organization with sustained revenue growth through industry forecast monitoring and deliberate financial planning.
  • Drove revenue stream development through strategic collaboration and partnerships.
  • Supported financial director with special projects and additional job duties.
  • Established internal audit procedures to validate and improve accuracy of financial reporting.
  • Analyzed business processes to identify cost savings and operational efficiencies.
  • Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.

Dealer Success Manager

Auto Alert Remote Florida
01.2012 - 01.2014
  • Auto Alert Remote Florida
  • Managed inventory of 300 Vehicles
  • Recruited, interviewed and trained new sales representatives
  • Managed customer accounts and customer relationships
  • Established relationships with key customers, providing personalized service and support
  • Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
  • Held daily check-ins with team members to set objectives and monitor progress
  • Analyzed sales data to identify trends and make recommendations for improvement
  • Interfaced directly with customers when necessary in order to resolve issues quickly and efficiently
  • Conducted regular training sessions with sales team members to ensure effective sales techniques were used
  • Built partnerships with third-party vendors to expand sales opportunities
  • Increased customer retention and renewal growth by revitalizing existing business in segment
  • Applied different approaches to changing work demands and to meet sales challenges
  • Researched market trends to remain current with industry and competitor information
  • Implemented new processes and procedures designed to streamline operations while improving customer satisfaction scores
  • Created reports on performance metrics including revenue, profit margins, and conversion rates
  • Ensured compliance with all applicable laws and regulations pertaining to selling activities
  • Developed sales team through motivation, counseling and product knowledge education
  • Planned and directed staffing, training, and performance evaluations to develop and control sales and service programs
  • Monitored customer preferences to determine focus of sales efforts
  • Restructured workplace environment, pricing templates to openly maximize profits per vehicle (PVR) during COVID-19
  • Leveraged placement in the market by increasing inventory via turn in earn
  • Maintained day supplies to an average of 5 days and facilitated through sales staff and inventory team to expedite inbound sold customer orders in turn minimizing turnaround time
  • Created a filing system that the sales team utilized making mock deal packets that when filed, kept customers informed in real time, thus minimizing cancelled orders, deposit refunds and profit loss
  • Worked extensively with CRM Software provider to trigger emails and other correspondence that reconfigured dispositions on order, that kept customers engaged via set up links and other messages
  • Launched "Roadster," which allowed customers to facilitate their deal/order from home and piloted the program with sales team on the system to facilitate sales with customers
  • Initiated relationships with the Seminole Hard Rock Casino targeting high spending clientele further facilitating car sales
  • Obtained loans for clients, provided insurance options, and finalized each sale
  • Specialized in obtaining financing for second-chance customers
  • Surpassed sales goals by 38%
  • Recognized for superior performance within dealer Group
  • Directed the execution of the business development strategies including marketing plans, marketing pieces, events, and follow up procedures which led to new strategic accounts to expand our market share
  • Developed policies and procedures for the sales team and implemented weekly sales training to increase KPI performance by 13% and SSI/CSI performance by 10%
  • Kept inventory turnover under 30 days
  • Grew sales by analyzing consultants' leads and formulated weekly goals to meet monthly quota
  • Implemented an EARLY Management introduction to maximize a 100% T.O
  • Environment
  • Grew sales by analyzing consultants' leads and formulated weekly goals to meet monthly quota
  • Conducted new hire orientation to supply consultants with the tools and knowledge needed to be successful
  • Boosted dealership's PVR by recommending new pricing strategies that were subsequently implemented
  • Earned role expansion to encompass sales after exceeding rigorous automobile sales objectives
  • Core Accomplishments
  • Provide strategic leadership and management for various teams, dealers, and stores including translating objectives into tactical action plans
  • Selected for promotion to sales management based on achievements in leadership and customer support services
  • Chosen to represent dealer group for various corporate activities which included traveling within the United States as well as Europe.

Education

NADA Academy
Online Learning
2017

Polyscience

Tilton College
New Hampshire
1995

Skills

  • Skill Highlights
  • Market Research
  • Product Knowledge
  • Direct Sales
  • Risk Mitigation
  • Product and Service Management
  • Profit and Revenue-Generating Strategies
  • Persuasive Negotiations
  • Coaching and Mentoring
  • Team Oversight
  • Goals and Performance
  • Market and Competitive Analysis
  • Management of Personnel Resources
  • Brand-Building Strategies
  • HR and Payroll
  • Recruiting and Hiring
  • Review Contracts
  • Service-Orientation

Timeline

Sales Manager

Vista BMW
01.2020 - 11.2023

Sales Manager

Braman Motorcars
01.2016 - 01.2020

Sales Manager

Phil Smith
01.2015 - 01.2016

Finance Manager

Phil Smith
01.2014 - 01.2016

Dealer Success Manager

Auto Alert Remote Florida
01.2012 - 01.2014

NADA Academy

Polyscience

Tilton College

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Michael Caracciolo