Michael Cardenas
Anaheim,CA
Summary
Dynamic professional with a proven track record at The Towers at Laguna Woods Village, excelling in customer service and communication. Skilled in roofing and maintenance. Experienced with diverse roofing projects, including installation, repair, and maintenance of various roofing systems. Utilizes specialized tools and techniques to ensure durability and quality of work. Knowledge of safety protocols and industry standards assures every project meets rigorous safety and performance criteria.
A quick learner and team player, I consistently delivered high-quality results, enhancing customer satisfaction, and operational efficiency.
Overview
7
7
years of professional experience
Work History
Server
The Towers At Laguna Woods Village
Laguna Woods, CA
08.2018 - 11.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Auto Parts Delivery Driver
Guarantee Chevrolet
Santa Ana, CA
12.2019 - 08.2020
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Managed paperwork efficiently, keeping accurate records of all deliveries made during each shift.
- Navigated high traffic areas safely while maintaining focus on efficient delivery times.
- Handled cash transactions accurately, ensuring prompt payment for delivered items.
- Enhanced delivery efficiency by mapping out optimal routes and adhering to strict schedules.
- Fostered positive relationships with local businesses by consistently providing reliable service.
- Supported inventory management tasks, including loading, unloading, and organizing auto parts in the warehouse.
- Conducted thorough inspections of vehicle before each shift, ensuring safety and reliability during deliveries.
- Demonstrated flexibility in accommodating last-minute changes or additional stops as needed.
Tree Worker
Park West Landscape
Santa Margarita, CA
02.2021 - 11.2021
- Reduced safety risks with timely removal of hazardous trees and limbs.
- Operated heavy machinery, such as bucket trucks and wood chippers, ensuring safe and effective job execution.
- Maintained healthy urban forests by evaluating tree conditions and implementing appropriate treatments.
- Facilitated storm cleanup efforts following severe weather events, removing fallen trees efficiently while minimizing further damage.
- Collaborated with team members to ensure safe working conditions during tree maintenance tasks.
- Increased client satisfaction through efficient completion of jobs within budget constraints.
- Conducted regular equipment inspections and maintenance tasks to minimize downtime on job sites.
- Performed comprehensive site assessments to determine optimal strategies for various tree maintenance projects.
- Demonstrated a strong commitment to sustainable practices, recycling and repurposing wood materials whenever possible.
- Provided exceptional customer service by addressing client concerns promptly and professionally throughout project duration.
Roofer
Supreme Quality Roofing
Santa Ana, CA
11.2021 - Current
- Assisted in removal of old roofing materials and debris to prepare for application of new roofing.
- Performed patching and resealing of roofs to provide maintenance, repairs and protection.
- Installed, repaired, and replaced single-ply roofing systems.
- Precisely cut felt, shingles and strips of flashing to fit angles formed by walls, vents, and intersecting roof surfaces.
- Inspected problem roofs to determine best repair procedures.
- Installed asphalt shingles, tile and metal roofing systems to manage exterior construction projects of residential, commercial and industrial buildings.
- Installed high-quality roofing systems, paying careful attention to hazards and other safety concerns.
- Inspected buildings to inspect for water damage, worn out flashing and other signs of roof damage.
- Maintained a clean, organized job site minimizing disruptions to clients'' daily lives while also promoting efficiency within the crew.
- Consistently adhered to OSHA regulations creating a safe work environment for both crew members and clients alike while protecting company liability risks.
- Fastened composition shingles and sheets to roof with asphalt, cement and nails.
- Resolved issues quickly by troubleshooting problems related to leaks, structural damage, or poor workmanship from previous contractors.
- Improved client satisfaction by efficiently completing roofing projects within deadlines and budget constraints.
Education
High School Diploma -
Valley High School
Santa Ana, CA05.2020
Skills
- Wood chipping
- Roof installation
- Quick learner
- Team player
- Roofing
- Communication Skills
- Power tools operation
- Maintenance and repairs
- Customer service
- Workplace safety
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Roofer
Supreme Quality Roofing
11.2021 - Current
Tree Worker
Park West Landscape
02.2021 - 11.2021
Auto Parts Delivery Driver
Guarantee Chevrolet
12.2019 - 08.2020
Server
The Towers At Laguna Woods Village
08.2018 - 11.2019
High School Diploma -
Valley High School