Summary
Overview
Work History
Education
Skills
Timeline
SeniorSoftwareEngineer

Michael Cardoza

Lauderhill,FL

Summary

Proven Sales Manager at Dr. Jays, adept in relationship building and sales strategies, enhanced revenue through effective team leadership and customer service excellence. Skilled in cash handling and conflict resolution, consistently exceeded sales targets. Demonstrates exceptional teamwork and problem-solving abilities, ensuring customer satisfaction and repeat business.

Highly experienced at polo ralph lauren bar and lounge, known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.

Diligent sales associate with solid background in retail sales and customer engagement. Demonstrated success in driving store sales and enhancing customer satisfaction through effective communication and product knowledge. Proven ability to utilize problem-solving skills and teamwork to meet customer needs and achieve sales targets.

Offering strong interpersonal skills and natural ability to connect with customers, eager to learn and develop in sales environment. Brings understanding of sales techniques and customer engagement strategies. Ready to use and develop communication and organizational skills in an management role.

Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.

Overview

19
19
years of professional experience

Work History

Sales Associate

Buzz Rock Smoke Shop
01.2022 - 11.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Warehouse Worker

Ryder
11.2018 - 10.2022
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Consistently lifted materials weighing as much as Number pounds.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.
  • Achieved timely dispatch of orders using effective time management strategies during the picking process.
  • Improved workplace safety by conducting regular inspections and addressing potential hazards promptly.

Store Associate

Polo Ralp Lauren Bar and Loung
10.2015 - 03.2017
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Answered questions about store policies and addressed customer concerns.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Sales Associate

New York Dollar City Plus
09.2014 - 12.2016
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.

Car Rental Agent

Manhattan 24 Rentals
06.2012 - 09.2014
  • Conducted thorough inspections of vehicles before and after rentals, minimizing damage claims and maintaining fleet quality.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.
  • Effectively managed vehicle inventory for timely availability, ensuring a smooth rental process for customers.
  • Managed customer queries efficiently via phone calls or emails, resulting in prompt issue resolution and satisfied clientele.
  • Processed payments accurately using various payment methods like cash credit cards checks ensuring hassle-free transactions for customers.
  • Assisted in resolving conflicts or issues between customers and staff, fostering a positive work environment.

Sales Manager

Dr. Jays
09.2012 - 12.2013
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.

Barber Apprentice

Celebrity Styles
05.2006 - 12.2011
  • Demonstrated adaptability by adjusting haircut techniques based on unique hair types, textures, and growth patterns of clients.
  • Contributed to increased customer retention by delivering consistent, high-quality services during each appointment.
  • Enhanced customer satisfaction by providing precise and stylish haircuts tailored to individual preferences.
  • Utilized conflict resolution strategies when dealing with dissatisfied customers or miscommunications between team members.
  • Practiced razor-sharp attention to detail when performing intricate beard trims, ensuring clean lines and symmetrical shapes.
  • Conducted thorough consultations with clients prior to service to ensure clear understanding of desired outcomes.

Education

GED -

Hallandale Hs
Hallandale, FL

Skills

  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Listening skills
  • Multi-tasking strength
  • Excellent people skills
  • Problem-solving
  • Reliable and punctual
  • Goal oriented
  • Exceptional customer service
  • Relationship building
  • Outgoing personality
  • Cash handling
  • Money handling
  • Flexible schedule
  • Cash register operation
  • Stocking and receiving
  • Cash handling accuracy
  • Conflict resolution
  • Store opening and closing
  • Sales expertise
  • Product sales
  • Customer needs assessment
  • Complex Problem-solving
  • Sales strategies
  • Customer service
  • Retail store operations

Timeline

Sales Associate

Buzz Rock Smoke Shop
01.2022 - 11.2024

Warehouse Worker

Ryder
11.2018 - 10.2022

Store Associate

Polo Ralp Lauren Bar and Loung
10.2015 - 03.2017

Sales Associate

New York Dollar City Plus
09.2014 - 12.2016

Sales Manager

Dr. Jays
09.2012 - 12.2013

Car Rental Agent

Manhattan 24 Rentals
06.2012 - 09.2014

Barber Apprentice

Celebrity Styles
05.2006 - 12.2011

GED -

Hallandale Hs

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Michael Cardoza