Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL CAREY

Lakeland,FL

Summary

Reliable and enthusiastic professional with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.

Overview

17
17
years of professional experience

Work History

HEAD CLOSER/SHIFT LEAD

SUBWAY®Restaurants
6655 S FLORIDA AVE LAKELAND, FL
05.2016 - Current
  • Managed store operations during absence of Store Manager or Assistant Manager.
  • Monitored operations and reviewed records and metrics to understand company performance.
  • Educated customers about offerings, promotions and pricing to boost sales.
  • Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
  • Utilized problem solving skills to resolve conflicts between customers and employees.
  • Assessed company operations for compliance with safety standards.

Guest Service Representative

Motel 6
3120 US HWY 98 NORTH LAKELAND, FL
06.2008 - 05.2015
  • Maintained accurate accounts for cash, fixed assets and other transactions.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Organized special requests such as wake up calls, extra pillows, cribs.
  • Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
  • Assisted in preparing audit plans based on established objectives and standards.
  • Cross-trained employees, enabling completion of priority tasks during personnel absences.
  • Prepared detailed audit workpapers for review by senior auditors.
  • Managed and trained team members to enhance audit department performance and increase operational efficiency.
  • Delivered superior level of customer service to small business clients.

Education

High School Diploma -

HARRY S TRUMAN HIGH
Taylor, MI
06-1986

Skills

  • Effective negotiation
  • Client relationship building
  • Cash handling
  • Customer service-focused
  • Teamwork

Timeline

HEAD CLOSER/SHIFT LEAD

SUBWAY®Restaurants
05.2016 - Current

Guest Service Representative

Motel 6
06.2008 - 05.2015

High School Diploma -

HARRY S TRUMAN HIGH

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MICHAEL CAREY