Michael Carlini
Clarks Summit,PA
Summary
Driven Client Relationship Manager and former Vice President of Communications at Pi Lambda Phi Fraternity, I excel in relationship building and customer engagement. I leveraged account management skills to enhance client satisfaction and streamline communications, achieving significant improvements in client retention and internal morale. I have dynamic Client Relationship Managing skills with 9 months of professional experience in sales. Driving top-quality customer experience and satisfaction through deploying voice of the client (VOC) expertise. Building and retaining long-term relationships by establishing positive, productive and routine communications.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Client Relationship Manager
Precision Software Innovations
10.2023 - Current
- Maintained detailed records of all client interactions, ensuring accuracy in account management and reporting activities.
- Developed strong rapport with clients through consistent follow-up and attention to detail.
- Facilitated smooth onboarding experiences for new clients, guiding them through product setup and training procedures.
- Strengthened client relationships by maintaining regular communication and addressing concerns promptly.
Vice President of Communications
Pi Lambda Phi Fraternity
01.2021 - 01.2022
- Championed the company''s mission by aligning messaging across all platforms, both internally and externally.
- Streamlined internal communications for enhanced member resources, engagement, and productivity.
- Launched internal newsletter to keep members and alumni informed about organization news, boosting morale and promoting transparency within the organization.
- Negotiated partnerships with external organizations for mutually beneficial collaborations and increased exposure.
Education
Bachelor of Arts - Communications Studies
Temple University
Philadelphia, PA05.2023
Skills
- Relationship building and management
- Customer Engagement
- Schedule Management
- Conflict resolution skills
- Account Management
- Account Updates
Certification
Hootsuite- Social Media Marketing Certification
Timeline
Client Relationship Manager
Precision Software Innovations
10.2023 - Current
Vice President of Communications
Pi Lambda Phi Fraternity
01.2021 - 01.2022
Bachelor of Arts - Communications Studies
Temple University
Hootsuite- Social Media Marketing Certification
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