Michael Carll
Pasadena,MD
Summary
Proven Insurance Agent and Claims Consultant with a track record of exceeding sales quotas and enhancing client satisfaction at Carll Insurance Agency. Skilled in client needs analysis and policy writing, with a knack for fostering strong client relationships through professionalism and ethics. Successfully expanded client base by actively prospecting, achieving top-tier customer service and loyalty. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
36
36
years of professional experience
Work History
Insurance Agent
Carll Insurance Agency
12.1997 - Current
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Expanded client base by actively prospecting for new business opportunities and generating referrals.
- Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
- Conducted thorough policy reviews with existing clients, identifying gaps in coverage and offering additional protection options when necessary.
- Assisted clients in navigating the often complex claims process, ensuring they received fair and timely resolutions.
- Consistently exceeded monthly sales quotas by effectively presenting product offerings to potential customers.
- Customized insurance packages to client needs, enhancing customer satisfaction and loyalty.
- Enhanced client portfolio value by recommending personalized insurance solutions based on individual risk assessments.
Claims Consultant
Allstate Insurance Co
06.1988 - 12.1997
- Reviewed and analyzed claims to ensure accuracy, completeness, and compliance with company policies.
- Managed high volume of claims, prioritizing tasks to meet deadlines without sacrificing quality.
- Trained new employees on claims processing procedures, contributing to a well-prepared workforce.
- Evaluated accuracy and quality of data entered into agency management system.
- Facilitated smoother claims process for clients, establishing clear and effective communication channels.
- Supported team members in achieving their personal and professional goals, fostering collaborative and supportive work environment.
- Posted payments to accounts and maintained records.
Education
Bachelor of Science - Business Management
The University of Baltimore
Baltimore, MD05.1997
Skills
- Agency Owner
- Property and Casualty Insurance
- Commercial Insurance
- Account Management
- Professionalism and Ethics
- Client needs analysis
- New Client Acquisition
- Policy writing
- Policy Renewal
- Customer Complaint Resolution
- Policy Changes
- Customer Account Review
Accomplishments
Ran a successful Insurance agency for 25 years.
Timeline
Insurance Agent
Carll Insurance Agency
12.1997 - Current
Claims Consultant
Allstate Insurance Co
06.1988 - 12.1997
Bachelor of Science - Business Management
The University of Baltimore