Hi, I’m
Michael Carman
Lubbock,TX
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
15
years of professional experience
Work History
CIG Logistics LLC 817-768-6391Lubbock, TX
Terminal Manager
01.2023 - 06.2023
Job overview
- Planned freight loads and coordinated with drivers to achieve accurate, timely pickup of products.\
- Maintained composure and order when handling customer and employee injuries, incidents and accidents.
- Coordinated and monitored maintenance and repair of company vehicles to provide timely servicing.
- Maintained flexibility to work a variety of shifts and days of the week consistent with the demands of the environment.
- Performed human resource-related tasks by interviewing and hiring employees, performing payroll functions and evaluating employees
- Promoted safety programs throughout terminal by conducting meetings and communicating safety program messages.
- Monitored employee performance and productivity.
Lubbock-Cooper ISDLubbock, Texas
IT Campus Technician
07.2021 - 05.2022
Job overview
- Executed product performance and application tests.
- Enforced housekeeping standards to comply with cleaning regulations.
- Serviced infrastructure and mechanical systems to keep campus running smoothly.
- Maintained devices and machines.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Positively engaged with customers and maintained professional appearance as Department representative.
- Wrote and revised maintenance procedures.
- Conducted regular inspections of equipment to promptly identify issues that could cause machinery malfunctions.
CIG Logistics LLC 817-768-6391Lubbock, TX
IT Field Technician Supervisor
04.2017 - 04.2021
Job overview
- Provide proactive assistance, guidance, & coaching support to technicians
- Work effectively & professionally with personnel in response to all requests
- Support offices & terminal network equipment
- Tracking support issues through a ticket-tracking system
- Generate bulletins, documenting new hardware & documenting changes to existing systems
- Managed the installation of new hardware
- Cost tracking for projects
- Support over 22 Sand Terminals and 11 Wellsite
- Supported IT operations for all corporate entities, including corporate headquarters and nationwide locations.
- Analyzed and maintained system and application performance.
- Pulled ethernet cable through EMT and PVC conduits to complete Network installations.
- Performed day-to-day LAN, WAN, wireless administration, maintenance and support.
- Provided consistent support through on-call rotation duty.
- Drafted training materials and organized training sessions for new employees.
- Provided all required network documentation to inform management.
- Developed flowcharts and diagrams to describe and lay out logical operational steps.
CIG Logistics LLC 817-768-6391Lubbock, Big Lake, San Antonio, Tenaha, TX
Operations Manager
12.2015 - 04.2017
Job overview
- Built continuous improvement culture that attracted and retained high-performing employees while reducing costs
- Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels
- Directed logistics operations, including shipping and receiving of wide range of products daily
- Prepared updated shipment reports for executives and clients
- Administered sales orders, as well as processed and documented transactions
- Facilitated training for associates through daily coaching and regular performance appraisals
- Modeled exceptional customer service and mentored associates on direct link between revenue growth and customer loyalty
- Molded team and embraced change to adapt within dynamic market
- Adhered to rigorous standards for customer service, merchandising and operational safety
- Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
- Demonstrated knowledge of company mission, goals and mentored employees in reaching objectives aligned with company core values
- Built strong relationships with customers through positive attitude and attentive response
- Assisted general manager with new hire processing and existing training programs
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs
- Managed pre-inspections, site supervision, site measurements, scheduling and equipment management
CIG LogisticsSlaton, Lubbock, Big Lake, San Antonio, TX
Terminal Supervisor
05.2012 - 12.2015
Job overview
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
- Responded to and resolved customer questions and concerns
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications
- Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
- Worked with team members to improve performance and implement training updates
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets
- Helped management team meet standards of service and quality in daily operations
- Conducted daily inspections to evaluate operational activities and implement timely resolutions for diverse concerns
- Tracked Railcar, Silo, & flat storage contents continually, maintained constant awareness of stock levels and performed formal inventory review on bi-weekly bases
United SupermarketsSlaton, TX
Day Stocker/Checker
06.2008 - 05.2010
Job overview
- Helped customers complete purchases by moving heavy items, collecting payments and bagging purchases.
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated manual and electric pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Delivered assistance and service by carrying packages and bags and securing customer purchases in vehicles.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Completed regular cycle counts and inventory audits.
- Performed inventory counts and stocked merchandise.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Maintained accurate inventory records to provide data for use in audits and completion of order requests
- Helped customers locate desired items and transfer oversized items to vehicles.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Created balanced pallets to support efficient and safe sales floor replenishment.
- Greeted customers and directed to requested products.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
Slaton High School, Slaton, TX
High School Diploma
05.2011
Skills
Management
- Team Leadership
- Scheduling
- Employee Training
- Operation Oversight
- Performance Appraisals
- Quality Management
- Key Performance Indicators (KPIs)
- Business Projections
- Budgeting and forecasting
- Policies and Procedures Implementation
- Expense reports
- Logistics Management
Information Technology
- Infrastructure development
- Client service
- Network infrastructure
- Enterprise applications
- Training system scope
- Courses and documentation
- Project documentation
- Remote access technology
- Team oversight
- Troubleshooting
- Enterprise technologies
- Excellent diagnostic skills
Accomplishments
- OSHA 10-Hour Hazard Recognition Training
- Locomotive Conductor Qualified
- Locomotive Engineer Qualified
- Ubiquity Enterprise Wireless Admin
- Ubiquity Broadband Routing & Switching Specialist
- H2S Certified
- CPR Certified
- First Aid Certified
- TDSHS EMT-B Certified
- TCFP Certified
Timeline
Terminal Manager
CIG Logistics LLC 817-768-6391
01.2023 - 06.2023
IT Campus Technician
Lubbock-Cooper ISD
07.2021 - 05.2022
IT Field Technician Supervisor
CIG Logistics LLC 817-768-6391
04.2017 - 04.2021
Operations Manager
CIG Logistics LLC 817-768-6391
12.2015 - 04.2017
Terminal Supervisor
CIG Logistics
05.2012 - 12.2015
Day Stocker/Checker
United Supermarkets
06.2008 - 05.2010
Slaton High School
High School Diploma
References
Devan Purcell - Personal
Phone Number: (806) 401-3370
Email: devancpurcell@gmail.com
Lane Bartley - Personal
Phone Number: (806) 786-5036
Email: lane@lindseybartleyteam.com
Clayton Cooper - Professional
Phone Number: (806) 241-7202
Email: Clayton@madewell-construction.com
Kyle Freehauf - Professional
Phone Number: (830) 333-5867
Email: Kyle.freehauf@gmail.com
Pid McCain - Professional
Phone Number: (903) 767-0560
Email: pid.mccain@gmail.com
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