Michael Carman
Lubbock,TX
Summary
Dynamic and results-driven management professional with extensive experience in IT, logistics, and service operations. Proven track record of leading high-performing teams, optimizing processes, and implementing innovative solutions in both technical and operational environments. Skilled in network infrastructure design, IT troubleshooting, and security systems, including Ubiquiti, Axis, ExacqVision, and UniFi Protect. Adept at managing complex projects, from IT infrastructure deployment to logistics coordination, ensuring timely completion and budget adherence. Strong expertise in vendor management, budget control, and safety compliance, with hands-on experience working in high-risk environments such as elevated heights and confined spaces. Highly proficient in customer relations, inventory management, and the development of safety programs, driving improved efficiency and enhanced service delivery. A dedicated leader with a passion for developing teams, fostering collaboration, and delivering impactful results in challenging conditions.
Overview
12
12
years of professional experience
4
4
Certification
Work History
Service Manager
Eversolve Technologies
03.2024 - Current
- Mentored and developed a high-performing team of junior technicians, creating a collaborative environment that fostered continuous knowledge sharing, skill development, and growth opportunities.
- Led inventory management initiatives, implementing cost-saving systems that minimized stock redundancies and improved resource allocation, resulting in a 30% reduction in departmental costs.
- Ensured quality and timeliness by overseeing project lifecycles from initiation to completion, consistently delivering projects on schedule and with exceptional workmanship.
- Improved team performance through regular evaluations, offering constructive feedback and creating individualized professional development plans that enhanced employee engagement and productivity.
- Led team of up to 5 service technicians in field activities.
- Maintained schedule of up to 25 service calls.
Inventory Manager
Eversolve Technologies
01.2024 - Current
- Maximized warehouse efficiency by redesigning the layout and introducing space-saving strategies, resulting in a 85% increase in storage capacity and streamlined daily operations.
- Increased inventory accuracy through the development and execution of quarterly audits, reducing discrepancies by 65% and ensuring precise stock levels.
- Achieved significant cost reductions by implementing waste-reduction initiatives, optimizing purchasing processes, and renegotiating supplier contracts, contributing to a 30% reduction in overall operational expenses.
- Enhanced team performance and workflow by providing targeted training on inventory management best practices, improving overall productivity and accuracy.
- Led continuous improvement efforts, identifying bottlenecks and implementing process improvements that boosted warehouse efficiency.
- Built strong vendor relationships, negotiating favorable terms for contracts and leasing agreements that delivered cost savings and ensured reliable supply chain operations.
Terminal Manager
CIG Logistics LLC 817-768-6391
01.2023 - 06.2023
- Led terminal operations for a high-volume, third-party logistics company servicing the oil and gas industry, managing the flow of materials, equipment, and personnel to ensure efficient, on-time delivery across the supply chain.
- Enhanced site safety standards, driving the terminal’s safety program and achieving significant reductions in workplace incidents through targeted training, compliance with organization safety regulations, and proactive hazard identification.
- Oversaw loading, unloading, and transportation logistics, ensuring compliance with industry standards, government regulations, and customer-specific requirements to support seamless operations in a high-risk environment.
- provide leadership and direction to supervisors and field staff, while ensuring all personnel adhered to safety protocols and operational guidelines.
- Delivered operational excellence by improving on-time performance, ensuring critical materials were delivered to production sites as per client schedules, minimizing delays in customer operations.
- Drove continuous process improvements, identifying opportunities for cost reduction and efficiency gains in material handling, transport logistics, and equipment utilization, resulting in an improvement in operational performance.
IT Campus Technician
Lubbock-Cooper ISD
07.2021 - 05.2022
- Maintained and optimized over 150 office PCs, mobile devices, and network systems, ensuring seamless daily operations and rapid resolution of technical issues.
- Led troubleshooting efforts for hardware and software problems across a range of devices, including printers, scanners, MacBooks, and iPads, consistently restoring functionality in a timely manner.
- Configured and monitored network systems according to established frameworks, reducing system downtime and enhancing user experience by proactively identifying and resolving potential issues.
- Provided user support by managing accounts, permissions, and access across multiple platforms, ensuring secure and efficient system usage for staff and students.
- Collaborated with cross-functional teams to implement system upgrades and repairs, reducing recurring technical issues and streamlining workflows.
IT Field Technician Supervisor
CIG Logistics LLC 817-768-6391
04.2017 - 04.2021
- Led and supervised a team of 3 field technicians, providing hands-on support for complex IT installations and maintenance across various sites, including remote and hard-to-reach locations. Successfully managed multiple projects simultaneously, ensuring deadlines were met and systems were operational.
- Designed and implemented network infrastructures, configuring and maintaining Ubiquiti UniFi wireless networks, broadband routers, and switches. Developed custom network solutions tailored to meet the company's internal needs, ensuring optimal performance and scalability.
- Installed and configured advanced video surveillance systems, including Axis and Ubiquiti cameras, NVRs, Axis Companion, and ExacqVision platforms. Managed the setup and monitoring of security systems, delivering reliable, high-quality footage for operational security.
- Spearheaded IT projects involving the deployment of surveillance systems and IT infrastructure in challenging environments, such as high-elevation sites, tight and confined spaces, and isolated remote locations. Adapted to environmental constraints to ensure seamless integration and functionality.
- Managed relationships with mobile and internet vendors, overseeing account management, service agreements, and troubleshooting provider-related issues. Successfully negotiated and controlled vendor contracts to ensure budget alignment and operational efficiency.
- Provided system administration and technical support, managing and troubleshooting Active Directory, Microsoft Office, and internal business systems. Conducted equipment upgrades, maintenance, and preventive measures to ensure continuous system operation.
- Handled IT project management and budget control, ensuring that all projects remained on time and within budgetary constraints. Developed project plans, assigned tasks to technicians, and monitored progress, achieving consistent success in meeting technical objectives.
- Experience with high-risk environments, including working at elevated heights and in confined spaces, adhering to strict safety protocols. Ensured that all team members complied with safety regulations during installations and service calls.
- Optimized IT service delivery by streamlining processes, reducing response and resolution times for technical issues, and improving system performance through regular audits and proactive maintenance.
- Led the deployment of UniFi Protect for enhanced security solutions, integrating the system with existing IT infrastructure for real-time monitoring and improved operational security.
Assistant Terminal Manager
CIG Logistics LLC 817-768-6391
05.2012 - 04.2017
- Laid the groundwork for management expertise by overseeing terminal operations, coordinating logistics, and supervising day-to-day activities, which provided a deep understanding of operational efficiencies, workforce management, and process optimization.
- Developed leadership and team-building skills by managing and training terminal crews, ensuring that staff were fully trained in operational procedures, safety protocols, and customer service standards. Fostered a culture of collaboration and continuous improvement, which later informed my approach in managing IT teams and technical staff.
- Ensured operational compliance by monitoring all terminal activities to meet administrative policies, safety regulations, and government standards, which strengthened my attention to detail and understanding of regulatory frameworks—skills that later translated into IT compliance and project management.
- Pioneered early logistical and technical project management by coordinating shipments, managing freight handling, and overseeing critical terminal operations. This role developed my ability to manage complex projects, timelines, and resource allocation, laying the foundation for my later work in IT infrastructure, network design, and security system implementations.
- Built strong customer relationship management skills, resolving complaints and ensuring service delivery met or exceeded client expectations. This focus on customer satisfaction and service delivery became a core component of my leadership style and technical troubleshooting approach in later roles.
- Managed safety protocols and enhanced workplace efficiency, directly overseeing and improving terminal safety programs that resulted in a safer work environment. My experience in safety management prepared me for overseeing technical teams working in hazardous environments, such as high elevations and confined spaces in later IT roles.
- Initiated documentation and process standardization, establishing thorough records of terminal operations, staff training, and compliance activities. This experience in maintaining comprehensive documentation evolved into the meticulous system administration and project documentation practices I would later use in IT management roles.
- Gained foundational budget management experience, controlling costs related to terminal operations and ensuring efficient use of resources, which laid the groundwork for later roles that involved managing IT budgets, vendor contracts, and controlling operational expenditures in technical departments.
Education
No Degree - Business Administration
Colorado State University
Skills
- Team Leadership & Development
- Project Management
- Network Infrastructure Design & Implementation
- Technical Troubleshooting & Support
- Security Systems Management
- Vendor & Account Management
- Inventory & Resource Management
- Safety Compliance & Management
- Operational Optimization
- Budget Control & Financial Oversight
- Customer Relations & Service Delivery
- Technical Training & Documentation
Accomplishments
- OSHA 10-Hour Hazard Recognition Training
- Locomotive Conductor Qualified
- Locomotive Engineer Qualified
- Ubiquity Enterprise Wireless Admin
- Ubiquity Broadband Routing & Switching Specialist
- H2S Certified
Certification
- EMT - Certified Emergency Medical Technician
- Firefighter 1 & 2
- HAZWOPER - Hazardous Waste Operations and Emergency Response
- CFR - Certified First Responder
- First Aid/CPR Certified
Timeline
Service Manager
Eversolve Technologies
03.2024 - Current
Inventory Manager
Eversolve Technologies
01.2024 - Current
Terminal Manager
CIG Logistics LLC 817-768-6391
01.2023 - 06.2023
IT Campus Technician
Lubbock-Cooper ISD
07.2021 - 05.2022
IT Field Technician Supervisor
CIG Logistics LLC 817-768-6391
04.2017 - 04.2021
Assistant Terminal Manager
CIG Logistics LLC 817-768-6391
05.2012 - 04.2017
No Degree - Business Administration
Colorado State University
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