Michael Carnicle
San Dimas,CA
Summary
Driven professional with a proven track record at Stater Brothers, enhancing customer satisfaction and streamlining operations. Skilled in merchandise display and customer service, demonstrating exceptional organizational skills and adaptability. Achieved significant improvements in product visibility and customer loyalty through strategic merchandising and effective communication. Warm, friendly and knowledgeable General Merchandise Clerk creates outstanding customer experience through stocking, pricing, and displaying general merchandise items and assisting customers with product inquiries. Establishes and maintains safe and clean environment that encourages customers to return. Assists in reaching sales and profit goals and monitors quality assurance standards to deliver excellent customer service. Efficient General Merchandiser equipped to handle fast-paced work across large sales floors. Keep customers happy and buying with well-stocked, attractive displays. Offer strong knowledge of retail procedures and sales techniques. Enthusiastic individual experienced in stocking shelves for variety of organizations. Offering engaging and pleasant personality combined with background building customer relationships.
Overview
5
5
years of professional experience
Work History
General Merchandise Clerk
Stater Brothers
05.2021 - Current
- Pushed and stocked product in multiple departments and consistently met time targets.
- Improved customer satisfaction by providing efficient and friendly service at the checkout counter.
- Collaborated with fellow team members to ensure smooth operation of the store during peak hours.
- Maximized shelf space utilization by implementing effective stocking strategies that improved product visibility.
- Supported promotional events by setting up attractive displays according to planogram guidelines.
- Resolved customer complaints and escalated to store management for enhanced support when necessary to drive positive customer experiences.
- Handled customer inquiries and resolved issues promptly, resulting in enhanced customer loyalty.
- Monitored merchandise for damage and un-saleable or returnable condition to submit damage claims and minimize store loss.
- Ensured accurate pricing of all items by conducting regular price audits and updating labels as needed.
- Contributed to increased sales through effective product displays and strategic merchandising techniques.
- Ensured customer satisfaction through ongoing attention to detail, anticipating needs and responding promptly to requests.
- Met or exceeded productivity standards to produce desired team and individual results.
- Gained and maintained knowledge of general merchandise to accurately respond to customer questions and make suggestions about products and services.
- Demonstrated excellent communication skills while working closely with supervisors for better understanding of daily goals and priorities.
Clerk
Ups Store
04.2021 - 05.2021
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
- Reduced errors in data entry through rigorous attention to detail and double-checking work.
- Enhanced customer service with timely and accurate information when handling inquiries.
- Improved response times to customer inquiries, implementing new filing system for quicker access to information.
Cashier
Halloween City
10.2019 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
Education
High School Diploma -
San Dimas High School
San Dimas, CA06.2020
Skills
- Cleaning duties
- Sales floor support
- Shelf Stocking
- Stock replenishment
- Customer inquiries
- Product Rotation
- Item tagging
- Store maintenance
- Upselling strategies
- Merchandise Display
- Product pricing
- Product Recommendations
- Cross-selling techniques
- Lifting heavy items
- Teamwork and Collaboration
- Quick Learner
- Customer Service
- Problem-Solving
- Time Management
- Dependable and reliable
- Attention to Detail
- Warehouse Safety
- Multitasking
- Motivated Team Player
- Multitasking Abilities
- Loading and unloading
- Reliability
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Team Collaboration
- Shipping and receiving
- Active Listening
- Effective Communication
- Customer Relationships
- Adaptability and Flexibility
- Decision-Making
- Heavy Lifting
- Product Packaging
- Stocking
- Warehouse Operations
- Cleaning procedures
- Relationship Building
- Stocking and Replenishing
- Merchandise Stocking
- Product Labeling
Timeline
General Merchandise Clerk
Stater Brothers
05.2021 - Current
Clerk
Ups Store
04.2021 - 05.2021
Cashier
Halloween City
10.2019 - 10.2019
High School Diploma -
San Dimas High School
Similar Profiles
Avery BinksAvery Binks
Courtesy Clerk at Stater BrothersCourtesy Clerk at Stater Brothers
TAREK E. OTHMANTAREK E. OTHMAN
General Merchandise Clerk at Stater BrothersGeneral Merchandise Clerk at Stater Brothers
Christopher SandersChristopher Sanders
Cashier/Stocker at Stater BrothersCashier/Stocker at Stater Brothers