Michael Carpenter
Property Manager
Clarksville,FL
Summary
Dynamic Operations Manager with a proven track record at Vacasa, and Soleil Vacations excelling in property management and budget oversight. Expert in coordinating housekeeping and maintenance for as many as 66 properties, enhancing guest satisfaction through effective communication and quality enforcement. Skilled in expense reporting and event coordination, ensuring operational excellence and efficiency. As well as improving and building relations with property owners.
Overview
4
4
years of professional experience
Work History
Owner Relations Specialist
Cape and Coast
06.2025 - Current
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, and financial reporting.
- Consulted with customers to assess needs and propose optimal solutions.
Local Operations Manager
Vacasa
07.2024 - Current
- Conducted regular reviews of existing policies and procedures for continuous improvement opportunities.
- Formed and sustained strategic relationships with clients.
- Enforced federal, state, local and company rules for safety and operations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Addressed customer concerns with suitable solutions.
Operations Manager
Soleil Vacations
01.2022 - 06.2024
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Made sure all units' photography was up to date, and photographed new properties.
- Built relationships with service vendors and submitted associated billing statements.
- Developed relationships with property owners to ensure affective communication
Education
High School Diploma -
Blountstown High School
06-2021
Skills
- Operations Management
- Hospitality
- Communications
- Expense Reports
- Budgeting
- Photography
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Project management
- Operations management
- Strategic planning
- Project estimating
References
Nick Christmas, (850) 418-6421, Nick@soleilvaca.com, Ceo, Soleil Vacations
Timeline
Owner Relations Specialist
Cape and Coast
06.2025 - Current
Local Operations Manager
Vacasa
07.2024 - Current
Operations Manager
Soleil Vacations
01.2022 - 06.2024
High School Diploma -
Blountstown High School
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