Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Michael Carpio

Monroe,NY

Summary

Competent Restaurant Manager bringing more than 30+ years of food service and progressive leadership experience. Maintain budget controls and coverage needs to achieve business targets and provide positive sales growth. Build relationships with guests and employees by applying a "Culture"of  pride and personal growth.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Assistant Store Manager

Jakes Wayback Burgers
03.2022 - Current
  • Managed inventory control, cash control and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.

General Manager

Urbane Cafe
09.2019 - 02.2022
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Restaurant General Manager

Habit Burger Grill
04.2014 - 06.2019
  • Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.
  • Inspected preparation and storage equipment regularly to assess function and maintain performance for cost-effective, safe operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Orchestrated positive customer experiences at all stages by overseeing every area of FOH operations.
  • Set schedules for 20+ staff by planning and designating shifts and hours.
  • Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
  • Hired and managed all kitchen staff.
  • Promote the Habit Culture

General Manager

Mcdonalds
01.2008 - 03.2014
  • Orchestrated positive customer experiences at all stages by overseeing every area of all operations.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Organized and oversaw food service training to educate Department managers on Service, Kitchen and Training.
  • Ensured accurate records and sufficient supplies by conducting weekly inventories of food, beverages, paper and other materials.
  • Set schedules for entire staff by planning and designating shifts and hours.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Coordinated and organized all restaurant inventory.

Restaurant Manager

Villa Enterprises
05.2003 - 01.2008
  • Applied knowledge of previous needs and forecasted business levels to estimate required supplies on weekly basis.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Purchased adequate quantities of necessary restaurant items, including food, beverages, equipment and supplies.
  • Created fun team building activities to engage staff in up-selling to meet revenue targets.
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations.
  • Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.

Kitchen Manager

Home Town Buffets
01.2003 - 05.2005
  • Motivated staff to perform at peak efficiency and quality.
  • Maximized quality assurance by completing frequent checks of line.
  • Coordinated and organized all restaurant inventory.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Checked and tested foods to verify quality and temperature.
  • Hired, trained and managed all kitchen staff, including employee development, issuing disciplinary action and conducting performance reviews.
  • Controlled food costs and managed inventory.

Restaurant Owner

Alberto's Mexican Foods
09.1997 - 09.2003
  • Managed financial and business operations, including payroll, daily deposits and cost controls.
  • Set employee schedules, delegated work and monitored quality and performance on a regular basis.
  • Prepared meals from scratch using authentic, popular recipes that brought patrons in to restaurant again and again.

Education

Bachelor of Arts - Biology

San Diego State University
San Diego, CA

Skills

  • Time management
  • Customer-focused
  • Guest relations management
  • Training personnel
  • Strong work ethic
  • Cost controls
  • Kitchen equipment operation and maintenance
  • Effective trainer

Certification

  • SafeServ certification: Food Handling

Timeline

Assistant Store Manager

Jakes Wayback Burgers
03.2022 - Current

General Manager

Urbane Cafe
09.2019 - 02.2022

Restaurant General Manager

Habit Burger Grill
04.2014 - 06.2019

General Manager

Mcdonalds
01.2008 - 03.2014

Restaurant Manager

Villa Enterprises
05.2003 - 01.2008

Kitchen Manager

Home Town Buffets
01.2003 - 05.2005

Restaurant Owner

Alberto's Mexican Foods
09.1997 - 09.2003

Bachelor of Arts - Biology

San Diego State University

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Michael Carpio