Michael Carrillo Jr.
San Antonio,TX
Summary
Motivated, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking to maintain a full time position that offers opportunities for growth and advancement utilizing professional challenges, interpersonal skills, excellent time management and problem-solving skills.
(American Homepatient, Lincare and Linde are the same company. I’ve advanced to different positions within the 11+ years I’ve been this company)
Overview
18
18
years of professional experience
Work History
Cylinder Processor
Linde Gas And Equipment
01.2023 - Current
- Performs visual and physical tests on each cylinder before filling and determines whether retesting and or repairs are required
- Processes medical and industrial gas cylinders using established plant guidelines and procedures
- Maintain empty and full cylinder quantities, styles and product, and fill any necessary product
- Interface with maintenance technicians and vendors associated with fill equipment
- Be able to engage any resources needed to handle safe startup, shutdown, and resolution of abnormal situations for the filling processes.
Sales Representative
Lincare
03.2018 - 12.2022
- Managed customer accounts to secure customer satisfaction and repeat business
- Responsible for medical equipment set up and service for clients
- Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations
- Retained excellent client satisfaction ratings through outstanding service delivery
Customer Service Representative/Service Technician
American HomePatient
02.2012 - 03.2018
- Maintained and updated patient records for accurate and current demographics and health history
- Conducted insurance verification and prior authorizations and managed patient charts.
- Collaborated with healthcare professionals to maintain high-quality care for patients
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Developed the knowledge of customer needs to improve customer satisfaction and loyalty
Photo Technician
Walgreens
01.2007 - 11.2009
- Operated photo department cash register to scan items and process checks and credit card transactions
- Assessed customer needs and examined order contents to identify processing requirements and timelines
- Processed and handled film, negatives and prints in accordance with quality standards
- Provided high level of assistance to customers regarding special photo projects
Customer Service Associate
Auto Zone Auto Parts
01.2006 - 01.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Maintained up-to-date knowledge of product and service changes.
Education
Geology
Del Mar College
Corpus Christi, TX08.2008
High School Diploma -
Mary Carroll High School
Corpus Christi, TX05.2007
Skills
- Excellent Communication Skills
- Exceptional Customer Service
- Integrity
- Detail Oriented
- Time Management
- Computer Literacy
- Leadership
- Active Listening
- Adaptability
- Marine Corps Veteran
Military Service
- Branch: Marine Corps Reserves Oct 2009 - Jan 2016
- Service Country: United States
- Rank: E4 Corporal
Timeline
Cylinder Processor
Linde Gas And Equipment
01.2023 - Current
Sales Representative
Lincare
03.2018 - 12.2022
Customer Service Representative/Service Technician
American HomePatient
02.2012 - 03.2018
Photo Technician
Walgreens
01.2007 - 11.2009
Customer Service Associate
Auto Zone Auto Parts
01.2006 - 01.2007
Geology
Del Mar College
High School Diploma -
Mary Carroll High School
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