Michael Carroll
Kirkland,Washington
Summary
Results-driven systems and operations professional with six years of experience supporting complex enterprise platforms, including SAP, PeopleSoft, and UKG, across cross-functional business environments. Skilled in system implementation, configuration support, UAT execution, data analysis, and process optimization. Adept at analyzing large datasets, presenting findings to leadership, and driving continuous improvement through structured methodologies, and strong collaboration. Recognized for a can‑do approach, rapid learning of new systems, and the ability to lead teams through change in fast‑paced, high‑impact environments.
Overview
7
7
years of professional experience
Work History
Payroll Analyst
Weyerhaeuser
Seattle, Washington
02.2024 - Current
- Supported large‑scale system transformation (Aspire project), partnering with cross‑functional teams across HR, IT, Finance, and Operations to test, validate, and deploy new enterprise functionality
- Executed detailed UAT cycles using Azure DevOps, including creating test cases, tracking defects, validating integrations, and ensuring system readiness prior to go‑live
- Analyzed complex datasets and ERP outputs (SAP, PeopleSoft, UKG modules) to troubleshoot issues, validate configuration outcomes, and ensure accurate data flow across integrated systems.
- Developed and delivered process documentation, SOPs, and user guidance materials; supported training sessions and Q&A discussions to help end users adopt new tools and processes.
- Developed and delivered process documentation, SOPs, and user guidance materials; supported training sessions and Q&A discussions to help end users adopt new tools and processes.
- Provided ongoing operational support across U.S. and Canadian platforms, ensuring compliance with regulatory requirements and partnering with internal stakeholders to maintain system integrity.
- Created custom auditing methods to identify system anomalies (e.g., missing locality taxes), preventing compliance risks and improving operational accuracy
- Collaborated with external vendors and internal tech teams to ensure accurate system outputs, troubleshoot integration issues, and communicate requirements
- Known for strong communication skills, presenting findings, defects, and recommendations to managers and project stakeholders in clear, actionable formats.
Payroll Specialist
Weyerhaeuser
Seabeck, Washington
12.2022 - 02.2024
- Designed and implemented a custom auditing method to identify employees missing locality taxes, improving data integrity, reducing compliance risk, and strengthening system reliability.
- Pulled, analyzed, and validated complex queries across multiple business projects, supporting data‑driven decisions, identifying system discrepancies, and providing insights to partner teams.
- Developed an automated macro for the termination report, improving efficiency, reducing manual workload, and enhancing data accuracy for downstream processes.
- Processed a high volume of payroll cases submitted through the Employee Service Center (, ensuring timely resolution and accurate handling of complex employee requests
Senior Payroll Analyst
Starbucks
Seattle, Washington
11.2021 - 12.2022
- Led day-to-day operations for the Separation function, coordinating with HR, IT, Operations, and third-party partners to ensure accurate final pay, system updates, and seamless offboarding workflows, demonstrating strong cross-functional collaboration.
- Oversaw payroll processing schedules and coordinated activities across multiple stakeholder groups
- Oversaw payroll processing schedules and coordinated activities across multiple stakeholder groups, ensuring deliverables were met, and operational dependencies were aligned.
- Partnered with IT to troubleshoot system issues, validate configuration changes, and resolve complex payroll defects, providing business requirements and user insights to guide technical teams
- Developed and maintained SOPs and process documentation for new workflows and system enhancements, contributing to standardized operations and improved end‑user adoption
- Supported and coached payroll processors during high‑volume periods, facilitating Q&A sessions and acting as a subject‑matter resource
- Resolved complex payroll discrepancies through data research, audit reviews, root‑cause analysis, and cross‑team coordination
Payroll Analyst
Starbucks
Seabeck, Washington
06.2019 - 01.2021
- Processed payroll for employees across multiple locations and departments.
- Served as the Garnishment Function Lead, coordinating with internal teams and third-party partners to resolve high-complexity issues.
- Processed payroll across multiple cycles for a workforce of over 200,000 employees, ensuring accuracy, compliance, and consistent performance in a high‑volume, fast‑paced environment
- Trained and mentored payroll team members, providing system navigation support, answering process questions, and improving team capability
Education
Bachelor of Arts - Business Sustainability
Arizona State University
Tempe, AZ01-2018
Associate of Arts - Business
Bellevue College
Bellevue, Washington, WA02-2015
Skills
- Cross-functional collaboration
- Process improvement
- Effective communication
- Problem solving
- System integration
- Microsoft Excel proficiency
- Leading Q&A discussions
- Skilled at analyzing data
- Proficient with Microsoft Office
- Attention to detail and accuracy
Accomplishments
Awarded partner of the year
Timeline
Payroll Analyst
Weyerhaeuser
02.2024 - Current
Payroll Specialist
Weyerhaeuser
12.2022 - 02.2024
Senior Payroll Analyst
Starbucks
11.2021 - 12.2022
Payroll Analyst
Starbucks
06.2019 - 01.2021
Bachelor of Arts - Business Sustainability
Arizona State University
Associate of Arts - Business
Bellevue College