Michael Carson
Bellevue
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Security Officer
GardaWorld Security
08.2021 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Responded quickly to emergency situations to assess and deflect issues.
- Examined doors, windows and gates to verify security.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Restaurant Manager
B and B Classic Dogs
07.2017 - 03.2019
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Sales Manager
Journeys Shoes
03.2013 - 06.2016
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Drove regional sales growth, implementing innovative marketing strategies and cultivating key partnerships.
- Elevated brand visibility, coordinating with marketing to launch successful promotional campaigns.
Education
High School Diploma -
Bellevue East Sr High School
Bellevue, NE04.2011
Skills
Staff Management
Security Guard License
General security
Superior customer service
Patrol operations
Relationship building and management
Work ethic
Reliability
Punctuality
Keen observer
Team Player
Reliable and Responsible
Timeline
Security Officer
GardaWorld Security
08.2021 - Current
Restaurant Manager
B and B Classic Dogs
07.2017 - 03.2019
Sales Manager
Journeys Shoes
03.2013 - 06.2016
High School Diploma -
Bellevue East Sr High School
Similar Profiles
ERIC COATESERIC COATES
Security Officer at GardaWorld Security/Allied Universal SecuritySecurity Officer at GardaWorld Security/Allied Universal Security
Mary HooverMary Hoover
Security Officer/ Supervisor at GardaWorld SecuritySecurity Officer/ Supervisor at GardaWorld Security
Zachary ArnoldZachary Arnold
Lobby Officer at GardaWorld SecurityLobby Officer at GardaWorld Security
Ta'Niyah GilmerTa'Niyah Gilmer
Patrol Officer at GardaWorld SecurityPatrol Officer at GardaWorld Security
Chih-Yi Zoey LinChih-Yi Zoey Lin
Volunteer at EvergreenHealth KirlandVolunteer at EvergreenHealth Kirland