Michael Carter
Americus,Georgia
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Route Sales Representative
Frito-Lay
02.2020 - 10.2023
- Maintained positive relationships with customers using good communication and follow-through abilities.
- Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Completed daily pre- and post-trip vehicle inspections.
- Stocked shelves and loaded orders to prepare deliveries.
- Delivered orders to customers to drive full satisfaction.
- Processed customer payments and kept accurate financial records.
- Communicated regularly with dispatcher for delivery route details and changes.
- Represented wide range of products and brands.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and requests of account holders.
- Utilized route optimization software to plan and manage delivery routes.
Wastewater Treatment Plant Operator
Jacobs Engineering
04.2019 - 11.2022
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Drafted reports and maintained logs on meter readings, tests, chemical and equipment usage as required by regulations.
- Tested water samples and made adjustments to remove harmful bacteria and organism to guarantee water safety and quality of taste and smell.
- Adjusted water treatment levels to correct below-standard variances
- Conducted routine sampling of drinking water and public water following standard operating procedures.
- Maintained public water systems using hand tools to repair and adjust equipment and machines.
- Completed laboratory testing to measure pH levels and other water quality parameters.
Woodyard Tech
Nobord
03.2017 - 03.2019
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Operate manufacturing equipment that produces oriented strand board (OSB) Operate forklifts and other mobile equipment to manage product flow
- Perform regular preventive maintenance and clean-up on equipment,Work safely and effectively in a team environment.
- Problem solve and troubleshoot equipment and issues on a regular basis,Involvement in ongoing process improvement in the work area
Merchandise Associate
Lowes Home Improvment
11.2016 - 01.2018
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences
Correctional Officer
Macon State Prison
02.2012 - 11.2016
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Observed behavior of residents individually and in groups.
- Enforced rules and regulations to maintain order among inmates.
- Supervised inmates during meals, recreation and other activities.
- Responded to emergency situations and de-escalated hostile confrontations.
- Established positive working relationships and maintained boundaries with resident offenders.
Sales Associate
AT&T Mobility
02.2011 - 10.2014
- Resolved customer inquiries and complaints from multiple channels with moderate supervision.
- Developed relationships with customers and used product and process knowledge to provide unrivaled customer experiences.
- Cross-trained and backed up other customer service managers.
- Responded proactively and positively to rapid change.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Production Worker
Perdue Farms, Inc.
09.2011 - 04.2013
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
- Inspected poultry product for defects and removed defective pieces from conveyor belt.
- Removed skin, feathers and scales from poultry carcasses at beginning of processing line.
- Operated forklift and pallet jacks to move packed pallets onto delivery trucks and into refrigerated areas.
- Monitored storage temperature thermometers for quality control of poultry.
- Followed safety precautions with knives and trimming equipment to create accident-free environment.
Sales Associate
Wendy's
05.2009 - 10.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prepare food items according to company standards, including burgers, sandwiches, salads, fries, and other menu items.
- Follow all safety and sanitation guidelines when handling food and beverages
- Provide excellent customer service by responding to customer inquiries and complaints in a professional and courteous manner, train new crew members on proper procedures and policies.
Maintenance Worker
Merecy Housing
10.2009 - 08.2011
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers.
- Performed minor wall repair, installed drywall, and applied wallpaper.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Followed instructions from supervisor regarding daily job tasks and duties.
Sales Associate
Al's Men Shop
03.2006 - 01.2009
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Prioritized helping customers over completing other routine tasks in store.
Education
Wastewater
Sacramento City Co
Sacramento City Co Wastewater Operations 09.2022
GED -
Youth Challenge Academy
05.2010
Skills
- Business Transactions
- Product Distribution
- Route Management
- Safe Vehicle Operation
- Effective Communication
- Quality Assurance
- OSHA Requirements
- Troubleshooting Skills
- Hand Tool Knowledge
- Troubleshooting Ability
- Problem and Issue Resolution
- Heavy Lifting
- Sales Development
- Sales Consultation
- Hand and Power Tools
- General Tool Knowledge
Timeline
Route Sales Representative
Frito-Lay
02.2020 - 10.2023
Wastewater Treatment Plant Operator
Jacobs Engineering
04.2019 - 11.2022
Woodyard Tech
Nobord
03.2017 - 03.2019
Merchandise Associate
Lowes Home Improvment
11.2016 - 01.2018
Correctional Officer
Macon State Prison
02.2012 - 11.2016
Production Worker
Perdue Farms, Inc.
09.2011 - 04.2013
Sales Associate
AT&T Mobility
02.2011 - 10.2014
Maintenance Worker
Merecy Housing
10.2009 - 08.2011
Sales Associate
Wendy's
05.2009 - 10.2012
Sales Associate
Al's Men Shop
03.2006 - 01.2009
Wastewater
Sacramento City Co
GED -
Youth Challenge Academy
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