Michael Carter
Bakersfield,CA
Summary
Driven and customer service Services oriented , leveraging over 10 years of experience in Department of Motor Vehicles for State of California Certified in driving performance evaluations to conduct examinations and testing for Applicants
Knowledgeable Examiner with 10+ years of experience in Vehicle Registration and Driver license settings. Detailed and focused on customer needs and expectations. Organized Bank Teller proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management. Enthusiastic candidate with extensive experience in customer service and cash handling at banks or money lending institutes. Strong knowledge of offered banking services and products. Reliable and honest professional dedicated to meeting scorecard goals by processing high volumes of error-free transactions. Hardworking and passionate job seeker with strong organizational skills eager to secure position. Ready to help team achieve company goals.
Overview
20
20
years of professional experience
Work History
Examiner
State Of California Department Of Motor Vehicles
04.2014 - 03.2023
- Monitored students during tests.
- Provided paper and pencils for test taking.
- Explained test processes to students.
- Collected and graded examinations.
- Calculated and remitted state sales tax, service and other charges.
- Used Xerox machines and reader and printer machines to make, file and distribute copies of recorded documents.
- Received and processed paperwork for titles, new license plates and renewals.
- Entered title and vehicle information into database.
- Communicated with customers to resolve common title issues.
- Verified and analyzed free-and-clear title issues, odometer readings and VIN numbers to finalize sales deals.
- Provided each member of public with exceptional service and knowledgeable support to maintain smooth operations and happy customers.
- Administered Type test to students.
- Collected taxes and fees, submitted payments and issued receipts.
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
07.2012 - 11.2013
- Worked closely with applicants to determine eligibility and verify accuracy and integrity of application data.
- Performed routine data entry or document management.
- Conducted exams and tests, graded responses and accurately determined licensing approvals and data verification.
- Responded to requests for information from public, other municipalities or state and federal legislative offices.
- Updated operational records or licensing information using computer terminals.
- Stayed up-to-date on State laws and licensing requirements to complete accurate and efficient reviews.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts and updated account balances.
- Operated specialized photographic equipment to obtain photographs for drivers' licenses or photo identification cards.
- Informed customers by mail or telephone of additional steps needed to obtain licenses.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Created documents with applicant information and verified data against Type database information.
Office Technician
State Of California Department Of Corrections
01.2006 - 01.2011
- Kept reception area clean and neat to give visitors positive first impression.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
- Edited documents to keep company materials free of grammar errors.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Exceeded goals through effective task prioritization and great work ethic.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Developed and maintained courteous and effective working relationships.
- Collaborated with institutional staff, area law enforcement, mental health boards, county attorneys and treatment providers.
- Entered Type data using Software, following procedures to keep information private.
Office Assistant
State Of California Department Of Corrections
11.2005 - 01.2006
- Provided clerical support, addressing routine and special requirements.
- Completed clerical tasks such as filing, copying and distributing mail.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Verified accuracy of business records by consistently updating customer information.
- Interacted with customers by phone, email or in-person to provide information.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Developed correspondence letters, memos and emails.
- Executed record filing system to improve document organization and management.
- Fostered operational efficiency and compliance with company policies through effective coordination of office activities.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
Customer Service Specialist Teller
Union Bank Of California
04.2005 - 11.2005
- Delivered prompt service to prioritize customer needs.
- Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Maintained up-to-date knowledge of product and service changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded proactively and positively to rapid change.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers on use of banking website and mobile apps.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Received loan and utility payments, sending funds to correct destinations.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Maintained friendly and professional customer interactions.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Cross-sold credit cards, loans and other bank products.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Referred customers to other banking departments for specialized services.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Teller
Washington Mutual Bank
05.2003 - 04.2005
- Monitored and reported suspicious activity in line with bank security policies.
- Educated customers on use of banking website and mobile apps.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Established rapport with new clients to increase satisfaction and loyalty.
- Maintained up-to-date knowledge of bank products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Received loan and utility payments, sending funds to correct destinations.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities.
- Assisted customers with banking needs and inquiries.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Played an active role in community events and initiatives on behalf of the bank, promoting our commitment to local engagement.
- Maintained friendly and professional customer interactions.
- Prepared reports on daily transactions for management review, highlighting areas for improvement or notable accomplishments.
- Cross-sold credit cards, loans and other bank products.
- Wrote and distributed customer correspondence.
- Monitored and verified suspicious activity on customer accounts.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Maintained accurate records of customer transactions in line with bank procedures.
- Counted, verified and handled bank deposits and armored car transactions.
- Generated monthly reports on customer activity and customer feedback.
- Handled complex transactions such as wire transfers or foreign currency exchanges with accuracy and efficiency.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Executed wire transfers, stop payments and account transfers.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Gained extensive knowledge in data entry, analysis and reporting.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked effectively in fast-paced environments.
- Learned and adapted quickly to new technology and software applications.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Provided professional services and support in a dynamic work environment.
Education
Diploma - General/College Prep
Delano High School
Delano, CA12-2001
Skills
- Ul>
- Test administration
- P>Presentation skills
- P>Title processing
- P>Documentation review
- P>License plates expertise
- P>Temporary tags
- P>Till counting
- P>Application Review
- P>Creative problem solving
- P>Data verification
- P>Money handling
- P>Policy analysis
- P>Records management
- P>Risk assessment skills
- P>Building student relationships
- P>Proficient in [Microsoft office ]
- P>[California vehicle code knowledge
- P>[DMV applications proficiency
- P>Data verification
- P>Employee training
- P>Safety courses
- P>Preventive measures
- P>Risk management
- P>Examination scoring
- P>Report preparation
- Cash Register Operation
- Team Leadership
- Payment posting
- Analytical Thinking
- Cleaning and sanitizing
- Customer Service
- Patience and Empathy
- Complex Problem-Solving
- Cash register systems
- Cash Drawer Balancing
- Relationship Building
- Records Maintenance
- Coin and Currency Counting
- Guest inquiries
- Bank Deposits
- Customer Relations
- Credits and Refunds
- Point of Sale proficiency
- Policies and Procedures
- Active Listening
- Adaptable and Flexible
- Proficient in Microsoft Word, Excel , PowerPoint
- Refund handling
- Product Knowledge
- Currency counting
- Security Monitoring
- Order Taking
- Cash handling expertise
- POS system operations
- Customer Assistance
- Honest and Dependable
- Report Preparation
- Reliability and punctuality
- Call Response and Transfer
- Written and verbal communication
- Daily Reporting
- Payment Collection
- Upselling
- Conflict Resolution
- Problem-Solving
Timeline
Examiner
State Of California Department Of Motor Vehicles
04.2014 - 03.2023
Motor Vehicle Representative
State Of California Department Of Motor Vehicles
07.2012 - 11.2013
Office Technician
State Of California Department Of Corrections
01.2006 - 01.2011
Office Assistant
State Of California Department Of Corrections
11.2005 - 01.2006
Customer Service Specialist Teller
Union Bank Of California
04.2005 - 11.2005
Teller
Washington Mutual Bank
05.2003 - 04.2005
Diploma - General/College Prep
Delano High School
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