Michael Carter
Kissimmee,FL
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Commitment to the training and development of associates, implementation of new and existing products and procedures, and eagerness to continuously grow within the company
Overview
12
12
years of professional experience
Work History
Bakery Manager
Publix Super Markets
04.2023 - Current
- Effectively analyzed the department's P&L's to understand and proactively increase overall profitability of the bakery department, starting with a -17% net profit upon arrival at the location to its current level of 4% positive.
- Successfully grown bakery department during a period of sales reduction of 20% due to new location opening relatively close while maintaining minimal shrink opportunities.
- Continually working to maintain quality product and merchandising standards while expanding cross-merchandising throughout store.
- Hired, trained, and retained team of 15 associates that understand and practice philosophy of Publix Supermarkets as a premier food retailer.
Assistant Bakery Manager
Publix Super Markets
10.2019 - 04.2023
- Served as a mentor for new hires, sharing expert knowledge of bakery operations to ensure healthy group of future leaders for Publix.
- Taught specialized skills, methods and techniques and delegated assignments to bakery associates to maximize department productivity and cultivating a healthy team oriented environment.
- Improved communication among team members through regular meetings and open dialogue regarding operations updates or issues requiring attention while simultaneously maintaining confidentiality.
Baker
Publix Super Markets
02.2018 - 10.2019
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining clean, organized workspace.
- Maintained safe work environment by strictly adhering to sanitation guidelines and addressing potential hazards promptly.
- Ensured product freshness and food safety by implementing proper storage techniques and regularly rotating stock.
Bakery Clerk
Publix Super Markets
10.2012 - 02.2018
- Assisted in inventory management by tracking stock levels, performing corrective adjustments to true up on hand counts of supplies, ordered product on just in time basis to maintain proper workspace organization.
- Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
Education
Bachelor of Science - Business
Valencia College
Orlando, FL08.2025
Associate of Arts - General Studies
Valencia College
Orlando, FL08.2019
Skills
- Strong interpersonal skills, relationship building, team oriented
- Supply chain/ inventory Management
- Leadership Development
- Employee Training
Timeline
Bakery Manager
Publix Super Markets
04.2023 - Current
Assistant Bakery Manager
Publix Super Markets
10.2019 - 04.2023
Baker
Publix Super Markets
02.2018 - 10.2019
Bakery Clerk
Publix Super Markets
10.2012 - 02.2018
Bachelor of Science - Business
Valencia College
Associate of Arts - General Studies
Valencia College