Michael Carter
Americus,GA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Production Worker
Georgia-Pacific
10.2019 - 02.2022
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Set up machines to start production cycles and controlled machine settings.
- Monitor sawing machines, adjusting speed and tension and clearing jams to ensure proper operation.
- Adjust saw blades, using wrenches and rulers, or by turning handwheels or pressing pedals, levers, or panel buttons.
- Lubricate or clean machines, using wrenches, grease guns, or solvents.
- Clear machine jams, using hand tools. Examined incoming materials and compared to documentation for accuracy and quality.
- Set up and ran machinery to produce exceptional products for industrial needs. Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
- Organized work to meet demanding production goals.
Wastewater Treatment Plant Operator
Jacobs
09.2018 - 03.2021
- Calibrated pH, DO and chlorine meters to support proper working order for daily inspections.
- Maintained regulatory compliance with state and federal environmental guidelines through diligent monitoring and reporting of plant operations.
- Activated pumps, valves and processing equipment to move water through treatment processes and added chemicals.
- Managed chemical inventory levels, liaising with suppliers to maintain adequate stock for uninterrupted plant operations.
- Conducted routine sampling of drinking water and public water following standard operating procedures.
- Used hand tools and power tools to maintain, repair and lubricate equipment.
- Completed laboratory testing to measure pH levels and other water quality parameters.
- Collected water samples to test alkalinity, hardness, and residual levels.
Sawmill Operator
West Fraser Mills
09.2018 - 11.2020
- Collaborated with team members to maintain a clean, organized, and safe work environment.
- Established positive working relationships with colleagues resulting in improved teamwork dynamics that facilitated efficient collaboration on tasks.
- Operate manufacturing equipment that produces oriented strand board (OSB) Operate forklifts and other mobile equipment to manage product flow.
- Perform regular preventive maintenance and clean-up on equipment,Work safely and effectively in a team environment.
- Problem solve and troubleshoot equipment and issues on a regular basis,Involvement in ongoing process improvement in the work area.
- Complete shift paperwork and recordkeeping Attend team meetings and regular training sessions Comply with all company safety standards and protocols Woodyard tech, Heat Energy tech.
- Demonstrated adherence to safety regulations while operating heavy machinery such as debarkers, edgers, trimmers, planers, stackers, loaders.
Merchandise Associate
Lowes Home Improvment
02.2016 - 03.2019
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments. Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Approached browsing customers to initiate conversations to determine buying preferences.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Monitored slow-selling merchandise and placed top sellers on display in prominent areas.
- Educated customers on promotional events and monitored inventory for events to improve overall experiences
Correctional Officer
Macon State Prison
06.2015 - 03.2018
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
Route Sales Representative
Frito-Lay
11.2020 - Current
- Maintained positive relationships with customers using good communication and follow-through abilities. Maintained up-to-date knowledge of products and services to address customer inquiries
- Managed product transitions from warehouse to customer site, loading, and unloading in alignment with specifications.
- Analyzed sales and customer data to identify buying trends and offer recommendations.
- Completed daily pre- and post-trip vehicle inspections. Stocked shelves and loaded orders to prepare deliveries.
- Delivered orders to customers to drive full satisfaction. Processed customer payments and kept accurate financial records.
- Communicated regularly with dispatcher for delivery route details and changes. Represented wide range of products and brands.
- Delivered top customer satisfaction, reviewing feedback closely, and addressing needs and
Customer Service Representative
AT&T
04.2012 - 02.2013
- Handled escalated calls, successfully deescalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Built rapport with clients through active listening, empathy, and understanding of their individual needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise Maintain up-to-date knowledge about ATT products and services.
- Respond to customer queries about ATT services, equipment, promotions, roaming and billings.
- PROFESSIONAL SUMMARY SKILLS WORK HISTORY Enhance customer retention and satisfaction by providing outstanding and prompt customer services. Take customer calls and complete service orders.
- Understand customer needs and recommend appropriate products and rate plans.
- Develop innovative ways to sell ATT products and services to customers. Handle customer requests for payments, activations, upgrades and other services. Address and resolve customer concerns promptly
Maintenance Assistant
Mercey Housing
02.2010 - 07.2012
- Followed safety precautions to avoid personal injury and provide safe work environment.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision. Removed outdoor debris and yard clippings into receptacles to properly maintain grounds.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Installed new locks, door handles, and door closers. Performed minor wall repair, installed drywall, and applied wallpaper.
- Repaired and replaced faulty wiring, light fixtures and other electrical components to reduce risks.
- Followed instructions from supervisor regarding daily job tasks and duties.
- Maintained safety conditions and standards in facility.
Education
Associate of Applied Science - Environmental Science
Sacramento State
Sacramento, CA09.2018
GED -
Youth Challenge Academy
03.2010
Skills
- Teamwork and Collaboration
- Fast learner
- Effective communication
- Teamwork Responsibility
- Creativity Problem-solving
- Leadership
- Extroversion
- People skills
- Openness Adaptability
Timeline
Route Sales Representative
Frito-Lay
11.2020 - Current
Production Worker
Georgia-Pacific
10.2019 - 02.2022
Wastewater Treatment Plant Operator
Jacobs
09.2018 - 03.2021
Sawmill Operator
West Fraser Mills
09.2018 - 11.2020
Merchandise Associate
Lowes Home Improvment
02.2016 - 03.2019
Correctional Officer
Macon State Prison
06.2015 - 03.2018
Customer Service Representative
AT&T
04.2012 - 02.2013
Maintenance Assistant
Mercey Housing
02.2010 - 07.2012
Associate of Applied Science - Environmental Science
Sacramento State
GED -
Youth Challenge Academy