Michael Carter
Beaverdam,VA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Manufacturing. Experienced Director proficient in managing manufacturing operations with exceptional team supervision, project coordination and analytical problem-solving skills. Optimizes resource use to achieve challenging targets. Diplomatic in resolving disputes and coordinating diverse teams. Versatile Managing Director with proven abilities across all levels of organizational management. Talented in developing partnerships, overseeing personnel and developing tactical plans to meet strategic goals. Proven leader with significant background in Manufacturing. Ready to offer exceptional leadership and planning abilities to take on new role in any setting. Demonstrated expertise in cultivating and managing exceptional teams to meet and exceed demanding targets. Well-versed in Automotive recycling standards and market trends.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Regional Director of Operations
Road Tested Parts
02.2024 - Current
- Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
- Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
- Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
- Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.
- Enhanced employee satisfaction with targeted training programs and professional development opportunities.
- Provided regular updates on regional performance to senior leadership through comprehensive reporting and data-driven insights.
- Reduced expenditures for the region through cost analysis and effective budget management.
- Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.
- Led cross-functional teams to achieve company-wide goals and initiatives within the region.
- Set team and individual KPIs and provided regular, actionable feedback.
- Refined safety protocols at each location to minimize risk exposure for both employees'' well-being as well as company liability.
- Maintained compliance with industry regulations by staying up-to-date on best practices and implementing necessary changes in a timely manner.
- Implemented process improvements that increased productivity while maintaining high levels of service quality.
- Coordinated regional marketing efforts to increase brand visibility and attract new customers within the targeted geographical area.
- Oversaw regional growth through strategic planning, market research, and competitive analysis.
- Negotiated favorable contracts with vendors to reduce costs without compromising on product or service quality.
- Built a cohesive regional team through effective recruitment, hiring, onboarding, and ongoing staff development efforts.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Achieved team goals through formalized training plans, coaching, and performance management.
- Mentored and coached team members to foster productive and engaging work environment.
- Analyzed business operations and implemented strategies to improve operational cohesiveness.
- Monitored budget and utilized operational resources.
- Analyzed customer feedback and identified areas for improvement to drive business success.
- Established and monitored quality assurance standards to achieve operational excellence.
- Oversaw day-to-day production activities in accordance with business objectives.
- Defined, implemented, and revised operational policies and guidelines.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Trained and guided team members to maintain high productivity and performance metrics.
- Reported issues to higher management with great detail.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Managed Multiple Sites with approximately 300+ associates
General Manager
Road Tested Parts
01.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
Production Manager
All Foreign Used Auto Parts
07.2015 - Current
- Responsible for approximately 30 employees including delivery drivers, salesmen to include HR issues
- Responsible for maintaining all safety requirements for facility
- Conduct safety meeting weekly and monthly
- Maintain maintenance for approximately 20 fleet trucks and all production equipment
- Responsible for all inventory coming in and going out including all core products
- Responsible for servicing all customers next day
- Service all walk-in customers
- Work closely with sales team to ensure all customers are serviced on time every time
- Work closely with owners to ensure profitability
- Responsible for following DEQ regulations
- Conduct weekly, monthly, and yearly audits of stormwater treatment.
Production Manager
Soudal inc
07.2013 - 07.2015
- Managed 15 hourly production workers and 3 salaried employees
- Responsible for improving production by 25% and eliminating downtime by implementing preventive maintenance
- Responsible for ensuring quality measurements were met daily
- Serviced customers by ensuring orders were shipped on time every time and also serviced walk-in customers
- Responsible for all maintenance of machines
- Ensured all safety measures were met and we maintained a zero OSHA recordable rate
- Responsible for maintaining all budgets and reviewing the P&L each month.
Production Supervisor
Simmons Co
11.1996 - 09.2012
- Supervised 40 or more associates in various departments
- Ensured product was produced safely and efficiently
- Ensured product was produced according to quality standards
- Motivated associates to hit goals in production, safety, and quality
- Adjusted personnel to fulfill daily production
- Coach and counsel associates when needed
- Conducted daily service calls to discuss safety, production, and issues
- Assisted in daily loading of production schedule
- Covered for Production Manager and Materials Manager as needed.
Education
Associate of Science - Management Information Systems
VCU
Richmond, VA10.2005
Communication -
Dale Carnegie Classes
Richmond, VA01.2005
Skills
- Operational Efficiency
- Data-driven decision-making
- Workforce Planning
- Strategic planning and execution
- Quality Assurance
- Process Improvements
- Cost Control
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Conflict Resolution
- Operations Management
Certification
Lean Six Sigma certification
Additional Information
- QUALIFICATIONS:
- Lean Manufacturing Certification
- Communication Certification
- Ability to prioritize and remain focused on the essence of an issue
- Forklift Certification in electric sit down and stand up
- Skilled at learning new concepts quickly while working well under pressure
- Certified in safety inspections and EHS program (OSHA SHARP AWARD)
Assessments
- Management & Leadership Skills: Planning & Execution, Highly Proficient, 04/01/20
- Scheduling, Completed, 04/01/20
- Manufacturing Fit, Familiar, 10/01/20
- Work Motivation, Completed, 10/01/20
Timeline
Regional Director of Operations
Road Tested Parts
02.2024 - Current
General Manager
Road Tested Parts
01.2023 - Current
Production Manager
All Foreign Used Auto Parts
07.2015 - Current
Production Manager
Soudal inc
07.2013 - 07.2015
Production Supervisor
Simmons Co
11.1996 - 09.2012
Associate of Science - Management Information Systems
VCU
Communication -
Dale Carnegie Classes
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