
Dynamic professional with extensive experience in office management and public safety at the City of Antelope. Proven track record in managing day-to-day operations, building city hall office systems and developing community emergency services from the ground up, demonstrating strong public contact/customer service, problem-solving and teamwork skills. Expertise in data management and legal/business research, ensuring efficient operations and compliance in high-pressure environments.
City Hall office administration, keeping records, filing, taking minutes, handling confidential/legal matters, develop/manage IT and records-keeping systems. City Financial Officer including billing/collections for city utilities for two years. Rebuilt City Hall and decades of loose records. First Responder-answering to medical and fire-rescue emergencies. Public Safety administration planning, development, recruitment/supervision and training of volunteer Firefighters and EMTs, coordination of resources with allied agencies and Incident Command. Contract maintenance of public grounds and facilities, cleaning/custodial, affecting repairs, assisting public works projects.
Remote operations management of Pacific Northwest/Northern California region, Paramedic level patient care, hiring/training/supervision of RNs, Sports Trainers, EMTs and Paramedics for special event work, establish contracts for service upon customer request, coordination of mutual aid resources, assist senior management in transfer of data and assets to new company.
Critical Care Paramedic, management and development of private ambulance company 9-1-1 Paramedic operations division, including supervision of 30 employees delivering advanced cardiac life support, emergency 9-1-1 response and critical patient care services, cold and hot marketing, creating bid proposals and negotiating service contracts, liaison with County Dept. of Health Services EMS compliance, assist in development of Basic Life Support ambulance services, training of new Paramedics and medical supply inventory control.
Office management
Customer service: phone/in-person/online
Data entry and file management expertise
Organizational skills
Legal and business research, compliance
Teamwork and collaboration
Critical thinking and Problem-solving
Billing/Accounts Payable-Receivable
Document creation/preparation
PC/Mac, IT/Networking, Social media
Developed a fully functional city fire and emergency medical rescue department for an isolated rural community where no formal services had existed for 15 years, contributing toward the development of an all-new municipal water system and the community's first ISO fire insurance rating.
As a community lead EMT, obtained and delivered much-needed donated Federal grants, ambulances, equipment and training to rural volunteer EMS squads in frontier Eastern Oregon, assist squads with developing ongoing professional education, ambulance billing and compliance practices.