Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Carubia

Arlington

Summary

Dynamic Assistant Manager at Kroger with a proven track record in enhancing customer satisfaction and driving sales growth. Skilled in team leadership and inventory management, I successfully implemented training programs that improved staff performance and reduced discrepancies, fostering a collaborative work environment that boosted employee morale.

Overview

26
26
years of professional experience

Work History

Assistant Manager

Kroger
03.2015 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Enhanced team productivity by streamlining operational processes.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Remodel Team Lead

Walmart
03.2007 - 07.2011
  • Led cross-functional teams to execute store remodel projects efficiently and within established timelines.
  • Implemented process improvements that streamlined workflow and enhanced overall project execution.
  • Facilitated training sessions for team members on safety protocols and operational best practices.
  • Monitored project progress and adjusted resource allocation to meet changing demands.
  • Communicated effectively with stakeholders to ensure alignment on project objectives and timelines.
  • Identified and resolved conflicts within the team to maintain productivity and morale.
  • Developed and maintained project schedules, ensuring all tasks were completed on time.
  • Enhanced team performance by establishing clear goals and expectations for each member.
  • Conducted performance evaluations and provided constructive feedback to foster team development.
  • Coordinated with vendors and suppliers to secure necessary materials for remodeling projects.
  • Promoted a culture of safety and compliance by regularly reviewing safety practices with the team.
  • Maintained a high level of organization in managing project documentation and reporting.
  • Encouraged open communication among team members to address concerns and share ideas.
  • Assessed project outcomes and implemented lessons learned to improve future remodeling initiatives.
  • Supported team members in overcoming challenges by providing guidance and resources.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Increased customer satisfaction by ensuring timely completion of projects and adherence to high-quality standards.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Managed risks and mitigated potential issues through proactive planning, monitoring, and timely decisionmaking.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Assisted in recruitment to build team of top performers.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Devised and implemented processes and procedures to streamline operations.
  • Collected, arranged, and input information into database system.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Maintained database systems to track and analyze operational data.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Created and managed project plans, timelines and budgets.
  • Generated reports detailing findings and recommendations.
  • Frequently inspected production area to verify proper equipment operation.
  • Observed packing operations to verify conformance to specifications.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

Restaurant General Manager

Jnh Pizza Hut
02.2000 - 07.2009
  • Developed and implemented effective training programs to enhance staff performance and service quality.
  • Monitored inventory levels to reduce waste and ensure availability of products for timely service.
  • Collaborated with marketing teams to create promotional campaigns that boosted customer engagement.
  • Led team meetings to communicate objectives, share feedback, and foster a positive work environment.

District Manager

Jnh Pizza Hut
02.2000 - 07.2009
  • Developed and implemented operational strategies to enhance efficiency across multiple locations.
  • Conducted thorough market analysis to identify growth opportunities and drive sales performance.
  • Trained and mentored management teams to improve leadership skills and operational effectiveness.
  • Streamlined communication channels between departments to enhance collaboration and problem-solving.
  • Administered budgeting processes to ensure financial accountability and resource allocation.
  • Enhanced customer relationship management practices to improve satisfaction and loyalty.
  • Monitored compliance with health and safety regulations to mitigate risks across the district.
  • Facilitated regular performance reviews to assess team contributions and set development goals.
  • Collaborated with marketing teams to execute promotional campaigns that boosted store traffic.
  • Implemented cost-saving initiatives that improved profitability without sacrificing quality.
  • Evaluated employee performance metrics to identify training needs and promote career advancement.
  • Directed inventory management processes to minimize waste and optimize supply chain efficiency.
  • Fostered a culture of continuous improvement by encouraging feedback and innovation among staff.
  • Managed conflict resolution efforts to maintain a positive work environment and team morale.
  • Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
  • Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
  • Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
  • Supervised various locations, enforcing high-quality standards of operation.
  • Fostered an environment of open communication between management teams across the district to share best practices in operations optimization and problem-solving techniques.
  • Achieved consistent revenue growth by identifying new business opportunities and expanding existing client base within the district.
  • Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
  • Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
  • Collaborated with senior management on strategic planning initiatives aimed at maximizing profitability while maintaining high standards of quality across the district.
  • Enhanced company reputation through community involvement, developing partnerships with local organizations and participating in charitable events.
  • Streamlined operations by establishing efficient processes and communication channels between stores, leading to reduced costs and increased productivity.
  • Implemented inventory control measures to minimize waste and optimize product availability, ensuring optimal stock levels across all locations.
  • Coordinated regional marketing efforts to increase brand visibility within target markets, attracting new customers while retaining current clientele base.
  • Implemented risk-management protocols for loss prevention, leading to a consistent decrease in shrinkage rates across the district.
  • Managed budget development process for the district, allocating resources effectively to drive growth while remaining fiscally responsible.
  • Championed a culture of continuous improvement by regularly soliciting feedback from employees and implementing changes based on their suggestions.
  • Increased district sales by implementing effective marketing strategies and fostering strong relationships with key partners.
  • Reduced turnover rates by implementing proactive retention strategies designed to address potential employee concerns before they escalated into resignations or terminations.
  • Developed and maintained strong relationships with vendors, negotiating preferential pricing and delivery terms to optimize supply chain efficiency while maintaining quality standards across the district.
  • Implemented new product launches effectively, ensuring staff were well-trained and inventory was strategically managed.
  • Monitored competitor activity, adapting strategies to maintain competitive advantage.
  • Promoted culture of accountability, setting clear expectations and conducting regular performance evaluations.
  • Coordinated with marketing to launch promotional campaigns, boosting customer engagement and sales.
  • Led adoption of new technology platforms to streamline reporting and inventory management.
  • Analyzed sales data to identify growth opportunities and areas for improvement across district.
  • Optimized staffing levels to match store traffic patterns, improving customer service and reducing labor costs.
  • Streamlined operations and reduced costs by negotiating better contracts with suppliers.
  • Strengthened team cohesion and morale with regular motivational meetings and performance feedback sessions.
  • Developed and executed strategic plans for underperforming districts, turning around sales figures.
  • Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
  • Fostered culture of continuous improvement, leading teams in analysis and optimization of sales strategies.
  • Enhanced customer satisfaction, conducting regular store visits to ensure compliance with service standards.
  • Initiated community outreach programs, enhancing brand visibility and fostering goodwill.
  • Boosted market share by identifying and capitalizing on local market trends and opportunities.
  • Drove regional performance metrics, setting and monitoring achievement goals for each district.
  • Ensured compliance with all company policies and procedures, conducting regular audits and training sessions.
  • Enhanced operational efficiency, overseeing rollout of new point-of-sale system across all stores.
  • Improved regional sales performance by implementing targeted training programs for store managers.
  • Increased employee retention through development of comprehensive rewards and recognition program.
  • Achieved significant improvements in customer feedback scores by implementing rigorous service quality standards.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Developed detailed plans based on broad guidance and direction.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Managed senior-level personnel working in marketing and sales capacities.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.

Education

High School Diploma - General Studies

Abraxas
Parkersburg, WV
06.1994

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Customer relations
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Task delegation
  • Goal setting
  • Staff management
  • Workload management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Operations management
  • Customer rapport
  • Recruiting and interviewing
  • Sales strategies
  • Customer relationship management (CRM)
  • Retail operations management
  • Strategic planning
  • Staff development
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Sales reporting
  • Employee performance evaluations
  • Employee performance evaluation
  • Project management abilities
  • Performance reviewing
  • Cost reduction
  • Cost control
  • Project management
  • Financial management
  • Budgeting and finance
  • Business administration
  • Schedule oversight
  • Negotiation
  • Meeting facilitation
  • Business development
  • Google drive
  • Promotional planning
  • Consulting
  • Succession planning
  • Product branding
  • Contract management
  • Corporate social responsibility
  • CSS
  • Multitasking and organization
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Employee supervision
  • Coaching and mentoring
  • Recruitment and hiring
  • Product and service sales
  • Inventory management
  • Process improvement strategies
  • Financial reporting
  • Performance evaluation
  • Compliance
  • Vendor relationship management
  • Marketing
  • Sales forecasting
  • Resource allocation
  • Marketing tactics
  • Microsoft office expertise
  • Closing oversight
  • Graphic and media design
  • Adobe creative suite (photoshop, illustrator, dreamweaver)
  • Budget assistance
  • Rewards program oversight
  • Customer service and satisfaction
  • Business development understanding
  • Orientating and training
  • Employee engagement
  • Reporting and documenting
  • Policy administration
  • Team motivation techniques
  • Sales monitoring
  • Teamwork and collaboration
  • Computer skills
  • Problem resolution
  • Multitasking Abilities
  • Organizational skills
  • Multitasking
  • Active listening
  • Hiring and training
  • Work Planning and Prioritization
  • Customer relationship management
  • Staff training
  • Scheduling and coordinating
  • Professional and courteous

Timeline

Assistant Manager

Kroger
03.2015 - Current

Remodel Team Lead

Walmart
03.2007 - 07.2011

Restaurant General Manager

Jnh Pizza Hut
02.2000 - 07.2009

District Manager

Jnh Pizza Hut
02.2000 - 07.2009

High School Diploma - General Studies

Abraxas

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