MICHAEL CARUSO
Staten Island
Summary
Currently interested in developing with a successful company that emphasizes its goals of being highly influential, diverse, and successful. With my educational and work background, I have had the opportunity to develop skills that have shaped me into a well-rounded individual. The opportunities presented to me throughout the years has allowed me to learn, grow, and contribute to the success of any task at hand. I am a self-starter with a determined and persistent work ethic, which is demonstrated in my ability to provide excellent customer service and guidance. Much of my success is due to my ability to work as a team player and the desire to see a business grow and flourish to its maximum potential.
Overview
10
10
years of professional experience
Work History
Partner Specialist
SHI International Corp.
01.2022 - 12.2023
- Worked with Directors, Managers, business executives to partner with their business through the use of CRM & Salesforce.
- Sold over $600,000 in new business revenue.
- Generated $661,000 in net new business in a KPI quarter ( 197% to goal )
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Assist sales by providing product support, program information, configurations, and competitive advantages on large deals.
- Support sales organizations and partner account managers to maintain and grow business.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Contributed to annual revenue goals by selling new services and developing new accounts.
Police Officer
New York City Police Department
04.2021 - 11.2021
- To enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order.
- Talked regularly with citizens to establish rapport and become familiar presence in area.
- Investigated and reported crimes, accidents, offenses and damage to property.
- Answered emergency calls for help from citizens and business owners.
Inside Account Executive
SHI International
04.2019 - 04.2021
- Coordinate with K-12 Schools in New York to assist them in making decisions on procurement of software and hardware to best fit their IT budget and environment
- Provide consultation to customers regarding their IT solutions needs: processed orders and quotes for both new and existing customers
- Support customer from acquisition through support phases of sale, utilizing Microsoft Dynamics, CRM,
- SalesCenter to process quotes
- Frequently attend training on sales development and leading trends/products in the industry
- Work with internal departments to ensure customer transactions are processed accurately and efficiently
- Identify upsell opportunities, perform demonstrations of advanced features, and generate upsell
- Proposals and contracts, as well as identify and deliver cross sale opportunities for our various corporate partners, meeting or exceeding quota on a monthly basis
- Attend sales trainings on a regular basis that focus on the latest products in the IT industry
- Experienced sales professional helping customers solve their complex business problems
- Data Center -Software -End-User Devices -Network Security
NYPD Cadet, Cadet
07.2018 - 01.2019
Sales Associate
Gerald Peters Jewelry Store
03.2014 - 06.2018
- Provide customer service to clients looking to purchase premier luxury jewelry, such as Rolex, Tag Heuer,
- Oris, Breitling, Tacori, Roberto Coin, Hearts on Fire, etc
- Responsible for targeting monthly goals and budgets
- Assist in promoting all in-store business sales
- Network with clients to recommend products when required
- Develop strategies to help lead the team achieve the Average Daily Sales goals during in-store contests
Education
BACHELOR OF SCIENCE - BUSINESS ECONOMICS
EMPIRE STATE COLLEGE
Staten Island, NYSkills
- Microsoft Office (Word, Excel, PowerPoint, Outlook)
- Strong written and verbal communication skills
- Compelling presentations
- Account acquisition
- Customer Relationship Management
- Salesforce, Microsoft Dynamics CRM, Computer Hardware, Troubleshooting
- Networking
- Collaboration
- Market Analysis
Timeline
Partner Specialist
SHI International Corp.
01.2022 - 12.2023
Police Officer
New York City Police Department
04.2021 - 11.2021
Inside Account Executive
SHI International
04.2019 - 04.2021
NYPD Cadet, Cadet
07.2018 - 01.2019
Sales Associate
Gerald Peters Jewelry Store
03.2014 - 06.2018
BACHELOR OF SCIENCE - BUSINESS ECONOMICS
EMPIRE STATE COLLEGE