Summary
Overview
Work History
Education
Skills
Timeline
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MICHAEL CARUSO

Staten Island

Summary

Currently interested in developing with a successful company that emphasizes its goals of being highly influential, diverse, and successful. With my educational and work background, I have had the opportunity to develop skills that have shaped me into a well-rounded individual. The opportunities presented to me throughout the years has allowed me to learn, grow, and contribute to the success of any task at hand. I am a self-starter with a determined and persistent work ethic, which is demonstrated in my ability to provide excellent customer service and guidance. Much of my success is due to my ability to work as a team player and the desire to see a business grow and flourish to its maximum potential.

Overview

10
10
years of professional experience

Work History

Partner Specialist

SHI International Corp.
01.2022 - 12.2023
  • Worked with Directors, Managers, business executives to partner with their business through the use of CRM & Salesforce.
  • Sold over $600,000 in new business revenue.
  • Generated $661,000 in net new business in a KPI quarter ( 197% to goal )
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Assist sales by providing product support, program information, configurations, and competitive advantages on large deals.
  • Support sales organizations and partner account managers to maintain and grow business.
  • Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
  • Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
  • Oversaw new business development and customer servicing.
  • Contributed to annual revenue goals by selling new services and developing new accounts.

Police Officer

New York City Police Department
04.2021 - 11.2021
  • To enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order.
  • Talked regularly with citizens to establish rapport and become familiar presence in area.
  • Investigated and reported crimes, accidents, offenses and damage to property.
  • Answered emergency calls for help from citizens and business owners.

Inside Account Executive

SHI International
04.2019 - 04.2021
  • Coordinate with K-12 Schools in New York to assist them in making decisions on procurement of software and hardware to best fit their IT budget and environment
  • Provide consultation to customers regarding their IT solutions needs: processed orders and quotes for both new and existing customers
  • Support customer from acquisition through support phases of sale, utilizing Microsoft Dynamics, CRM,
  • SalesCenter to process quotes
  • Frequently attend training on sales development and leading trends/products in the industry
  • Work with internal departments to ensure customer transactions are processed accurately and efficiently
  • Identify upsell opportunities, perform demonstrations of advanced features, and generate upsell
  • Proposals and contracts, as well as identify and deliver cross sale opportunities for our various corporate partners, meeting or exceeding quota on a monthly basis
  • Attend sales trainings on a regular basis that focus on the latest products in the IT industry
  • Experienced sales professional helping customers solve their complex business problems
  • Data Center -Software -End-User Devices -Network Security

NYPD Cadet, Cadet
07.2018 - 01.2019

Sales Associate

Gerald Peters Jewelry Store
03.2014 - 06.2018
  • Provide customer service to clients looking to purchase premier luxury jewelry, such as Rolex, Tag Heuer,
  • Oris, Breitling, Tacori, Roberto Coin, Hearts on Fire, etc
  • Responsible for targeting monthly goals and budgets
  • Assist in promoting all in-store business sales
  • Network with clients to recommend products when required
  • Develop strategies to help lead the team achieve the Average Daily Sales goals during in-store contests

Education

BACHELOR OF SCIENCE - BUSINESS ECONOMICS

EMPIRE STATE COLLEGE
Staten Island, NY

Skills

  • Microsoft Office (Word, Excel, PowerPoint, Outlook)
  • Strong written and verbal communication skills
  • Compelling presentations
  • Account acquisition
  • Customer Relationship Management
  • Salesforce, Microsoft Dynamics CRM, Computer Hardware, Troubleshooting
  • Networking
  • Collaboration
  • Market Analysis

Timeline

Partner Specialist

SHI International Corp.
01.2022 - 12.2023

Police Officer

New York City Police Department
04.2021 - 11.2021

Inside Account Executive

SHI International
04.2019 - 04.2021

NYPD Cadet, Cadet
07.2018 - 01.2019

Sales Associate

Gerald Peters Jewelry Store
03.2014 - 06.2018

BACHELOR OF SCIENCE - BUSINESS ECONOMICS

EMPIRE STATE COLLEGE
MICHAEL CARUSO