Summary
Overview
Work History
Education
Skills
Timeline
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Michael Case

Kernersville,NC

Summary

Adept at enhancing operational efficiency and guest satisfaction, I leveraged professional communication and problem-solving skills at CiCis Pizza and Special Event Production INC. Expert in workplace safety and equipment maintenance, I boosted cleanliness and service quality, contributing to significant improvements in guest experiences. Certified in forklift operation, my background spans culinary expertise to logistical coordination across North America.

Overview

16
16
years of professional experience

Work History

Buffet Cook

CiCis Pizza
02.2009 - 07.2012
  • Maintained a clean and organized buffet area, ensuring a pleasant dining experience for guests.
  • Ensured guest safety by adhering to proper food handling procedures and sanitation guidelines.
  • Increased overall guest satisfaction scores by consistently delivering attentive, courteous, and efficient service during buffet hours.
  • Boosted overall restaurant cleanliness, routinely clearing tables, and disposing of used plates and utensils.
  • Supported efficient kitchen operations by communicating effectively with culinary staff regarding dish replenishment and quality.
  • Collaborated with team members to maintain organization in the back-of-house areas, resulting in smooth service operations.

Buffet Cook

CiCis Pizza
08.2012 - 07.2019
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Worked all jobs in restaurant and trained to be shift supervisor before leaving.
  • Ensured proper food temperatures were maintained throughout service, preserving dish quality and preventing potential health hazards.

Field Technician

Special Event Production INC
08.2019 - 01.2021
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Worked with team members to complete various tasks.
  • Responsible to drive equipment trucks from event to event.


Field Technician

Tournament Event Logistics
01.2021 - Current
  • Same company as Special Event Productions INC, PGA Tour took over ownership.
  • Drive tractor trailers around from event to event all over United States and Canada.
  • Communicated with supervisor to report progress, discuss issues and seek guidance.

Education

High School Diploma -

Tesla Educational Opportunity School
Colorado Springs, CO
03-2012

Skills

  • Field operations
  • Workplace safety
  • Professional communication
  • Data collection
  • Equipment maintenance
  • Problem-solving
  • Forklift Certified

Timeline

Field Technician

Tournament Event Logistics
01.2021 - Current

Field Technician

Special Event Production INC
08.2019 - 01.2021

Buffet Cook

CiCis Pizza
08.2012 - 07.2019

Buffet Cook

CiCis Pizza
02.2009 - 07.2012

High School Diploma -

Tesla Educational Opportunity School

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Michael Case