Michael Cashion
Hurst,IL
Summary
Senior Coca-Cola Field Service Technician with over 20 years of experience troubleshooting and repairing a wide range of equipment, from legacy fountain units to the latest Freestyle platforms. Extensive hands-on knowledge of NOCTIS and Salesforce, along with proficiency in onsite diagnostic software, enables effective problem-solving in high-pressure environments, including major accounts such as McDonald's and Burger King. Demonstrated ability to deliver exceptional customer service and build strong relationships, often providing remote assistance to minimize downtime. Seeking to transition into a Technical Advisor role to leverage field expertise in efficiently resolving customer issues, reducing unnecessary service calls, and ensuring optimal equipment performance.
Overview
20
20
years of professional experience
Work History
Equipment Operator
Teamsters Local 50
W Frankfort, IL
01.2025 - Current
- Expertly operate hydraulic excavator and skid steer controls for precise digging, grading, trenching, and lifting heavy materials.
- Executed 20+ precision haul cycles per shift for a significant increase in production.
- Expertly maneuver combination tractor-trailer and tandem dump trucks to transport heavy construction materials, equipment, and aggregates across active road construction sites.
- Preform rigorous pre-trip and post-trip inspections on all combination vehicles and heavy machinery.
- Drove vehicles to and from work sites and maintained clean driving record.
Lead Service Technician
Coca Cola Refreshments/Heartland Coca Cola
Du Quoin, IL
2022 - 2025
- Maintained and repaired high-tech beverage dispensing and refrigeration systems including ABS 1.0 and 2.0, Freestyle and Multiplex Beverage Chillers, along with Bunn coffee/tea and Axiom brewers, as well as sophisticated water filtration systems in all NORTH AMERICA food service customers.
- 6 years' experience installing and maintaining Freestyle 9100, 8100 and 7100
- 15 years' experience installing and maintaining Freestyle 9000, 8000, and 7000
- Performed preventative maintenance, brazing, soldering, and diagnostic repairs.
- Supported inventory, equipment updates, and component replacements.
- Mentored new technicians, ensuring safety and technical accuracy.
Senior Technical Advisor
Coca-Cola North America
Atlanta, GA
01.2021 - 01.2022
- Troubleshoot Equipment issues (e.g., Freestyle; Legacy, coffee, McDonald's, etc.) via telephone/video to minimize customer downtime and reduce/avoid service expenses.
- Diagnosed mechanical/electrical problems using technical drawings/schematics and diagnostic tools (e.g., laptop, NOCTIS, etc.)
- Create/maintain cases, work orders, records, logs, and other written or computer-based documents.
- Documented all information relating to customer support issues in Salesforce (Thirsty).
- Assisted other technicians in the repair and maintenance of equipment.
- Researched and resolved issues for customers, business partners, and Company associates to expedite service, installations, or orders using information systems (e.g., Thirsty, Genesys, Freestyle support systems, etc.)
Lead Service Technician
Coca Cola Refreshments/Heartland Coca Cola
Du Quoin, IL
2014 - 2021
- Maintained and repaired high-tech beverage dispensing and refrigeration systems including ABS 1.0 and 2.0, Freestyle and Multiplex Beverage Chillers, along with Bunn coffee/tea and Axiom brewers, as well as sophisticated water filtration systems in all NORTH AMERICA food service customers.
- 6 years' experience installing and maintaining Freestyle 9100, 8100 and 7100
- 15 years' experience installing and maintaining Freestyle 9000, 8000, and 7000
- Performed preventative maintenance, brazing, soldering, and diagnostic repairs.
- Supported inventory, equipment updates, and component replacements.
- Mentored new technicians, ensuring safety and technical accuracy.
Equipment Installer
Coca Cola Enterprises/Coca Cola Refreshments
Du Quoin, IL
01.2005 - 01.2014
- Collaborated with restaurant owners to design and optimize equipment layouts, ensuring seamless integration of Coca-Cola dispensing systems into diverse kitchen and front-of-house environments.
- Conducted pre-installation site surveys and consultations to determine technical requirements, including electrical, water and drainage specifications for high volume beverage equipment.
- Installed and connected refrigeration, electrical, and water systems.
- Safely operated forklifts and power tools for facility installations.
- Followed detailed blueprints and manufacturer specs.
- Practiced safe handling of electrical and mechanical components.
- Increased customer satisfaction by providing knowledgeable guidance on proper equipment usage and maintenance.
- Achieved consistently positive feedback from clients for exemplary workmanship and attention to detail in equipment installations.
- Reduced downtime for clients by completing timely and efficient equipment installations.
- Contributed to company revenue growth through successful completion of multiple high-profile installation contracts.
Full Service Driver
Coca Cola Refreshments
Du Quoin, IL
2000 - 2005
- Managed delivery vehicle operations to facilitate prompt and reliable product distribution to various customer sites.
- Conducted thorough safety checks and adhered to regulations while managing merchandise handling and delivery processes.
- Executed loading and unloading of products while ensuring organizational standards and inventory accuracy during deliveries.
- Facilitated effective communication with customers to address inquiries and resolve issues promptly.
- Increased Sales 100%
Bulk CO2 Delivery
Coca Cola Enterprises
Atlanta, GA
01.1995 - 01.2000
- Professional CDL Class A Tanker Driver with extensive experience in high-volume cryogenic liquid distribution. Proven track record of safely navigating multi-state routes (IL, IN, MO, KY, TN) to provide mission-critical CO2 deliveries for Coca-Cola high volume customers. Expert in hazardous materials transport, pressure management, and maintaining stringent safety protocols in fast-paced industrial environments.
- Regional Logistics: Managed complex long-haul and local routes across five states, ensuring 100% on-time delivery of bulk CO2 to maintain continuous production for Coca-Cola customers.
- Specialized Handling: Proficient in the operation of cryogenic tankers, including loading/unloading procedures, monitoring pressure gauges, and managing Co2 at various temperatures and states.
- Safety & Compliance: Maintained an impeccable safety record while adhering to DOT regulations, FMCSA standards, and Coca-Cola's specific high-security transport protocols.
- Technical Inspections: Performed rigorous Pre-Trip and Post-Trip inspections (DVIR) with a focus on tanker-specific components like valves, hoses, and coupling systems to prevent leaks or mechanical failure.
- Customer Relations: Acted as a frontline brand ambassador, coordinating directly with store managers and receiving teams to ensure seamless product transfer and site safety.
Delivery Driver
Johnston Coca Cola/Coca Cola Enterprises
Du Quoin, IL
01.1988 - 01.1994
- Expertly navigated high-volume delivery routes across southern Illinois area, operating Class A combination vehicles to ensure100% on-time product arrival.
- Ensured vehicle readiness through routine checks and basic maintenance.
- Optimized product visibility and consumer engagement by designing and executing eye-catching point-of-sale displays and maintaining stock standards in high-traffic retail environment.
- Managed accurate delivery logs, invoices, and customer confirmations while overseeing the safe loading and unloading of high-value beverage payloads.
Warehouse Laborer
Johnston Coca Cola
Du Quoin, IL
01.1986 - 01.1987
- Moved freight and materials, organized storage spaces.
- Managed cargo sorting, inventory, and loading processes.
- Building and facility repair and maintenance.
- Operated forklifts and pallet jacks to transport products safely throughout warehouse.
- Assisted in inventory counts and reconciled discrepancies with team members.
- Loaded and unloaded delivery trucks, ensuring accurate inventory management.
- Maintained cleanliness and organization of work areas to promote safety standards.
- Used forklifts and pallet jacks to relocate products.
- Assembled pallets and crates for secure transportation of materials.
Education
Associate of Applied Science - HVAC
John A. Logan College
Carterville, IL2027
Skills
- 11 Years' Service & Repair ABS 10
- 5 Years' Service & Repair ABS 20
- 15 Years' Installing, & 11 years Repairing Freestyle 9000,8000, & 7000
- 5 Years' Installing and Repairing Freestyle 9100, 8100, & 7100
- 20 Years Mechanical, Electrical Troubleshooting & Installation of All Coca-Cola Equipment
- Basic Equipment Service Training
- Fountain Advanced Service Training
- FCB Training, Viper FCB Training
- Preventative Maintenance & Strong Focus on Safety
- HVAC Knowledge & Refrigeration Systems
- Equipment Installation, Troubleshooting, & Repair
- Safety & Compliance Adherence in Every Service Call
- Excelled in Customer Service & Team Training
Timeline
Equipment Operator
Teamsters Local 50
01.2025 - Current
Senior Technical Advisor
Coca-Cola North America
01.2021 - 01.2022
Equipment Installer
Coca Cola Enterprises/Coca Cola Refreshments
01.2005 - 01.2014
Bulk CO2 Delivery
Coca Cola Enterprises
01.1995 - 01.2000
Delivery Driver
Johnston Coca Cola/Coca Cola Enterprises
01.1988 - 01.1994
Warehouse Laborer
Johnston Coca Cola
01.1986 - 01.1987
Lead Service Technician
Coca Cola Refreshments/Heartland Coca Cola
2022 - 2025
Lead Service Technician
Coca Cola Refreshments/Heartland Coca Cola
2014 - 2021
Full Service Driver
Coca Cola Refreshments
2000 - 2005
Associate of Applied Science - HVAC
John A. Logan College