Michael Casson
Homestead,PA
Summary
I am a young driven individual that can handle the stress of running my own business with the ability and experience of trades since I was 9 years old. I have plenty of additional knowledge in many other areas. I may not have a certification that may or may not be required for this position, that being said actions speak louder than words and in many instances experience will almost always beat a degree or certification. I am easy to train and might not be the best candidate now however with some training I can easily thrive in this type of environment.
Overview
3
3
years of professional experience
Work History
CEO
Investorscatalogllc
Munhall, PA
08.2023 - Current
- Provided technical support to guests during their stay when needed.
- Maintained detailed records of all reservations, inquiries, complaints, and cancellations of vacations rentals.
- Updated and maintained rental agreement files and documents.
- Managed the daily operations of multiple vacation rental properties.
- Employed sales techniques to boost sales and services.
- Assisted in developing new policies that would improve the efficiency of managing vacation rentals.
- Identified areas where operational costs could be reduced without compromising service quality.
- Supervised production of annual rent, operating expense, and real estate tax adjustments.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Created and maintained relationships with property owners and clients to ensure customer satisfaction.
- Developed and executed marketing plans to increase occupancy rates for vacation rentals.
- Coordinated scheduling between guests, staff members, and vendors as necessary.
- Prepared reports on occupancy rates, client feedback, revenue generated by rentals.
- Implemented strategies to maximize profits from short-term leases of vacation rentals.
- Ensured compliance with local regulations regarding short-term leasing activities.
- Managed and oversaw operations, maintenance and administration of properties.
- Monitored online reviews of vacation rental properties to ensure quality assurance.
- Answered calls and responded to inquiries from various parties using strong active listening and open-ended questioning skills to resolve problems.
- Conducted regular market analysis to ensure competitive pricing of vacation rental properties.
- Identified needs of customers promptly and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Collaborated with others to discuss new opportunities.
- Completed day-to-day duties accurately and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Cashier
Main st delli
Munhall, PA
06.2021 - 08.2022
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Conducted price checks for special orders or discounts as requested by customers.
- Welcomed customers, offering assistance to help find store items.
- Helped customers find specific products, answered questions, and offered product advice.
- Followed company security procedures for handling large sums of money.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Answered phone calls to assist customers with questions and orders.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Steelvalley Highschool
3113 Main St, Munhall, PA 1512005-2033
Skills
- Sustainable Business Models
- Business Planning
- Staff Management
- Consulting
- Hand and Power Tools
- Mechanical Systems
- Troubleshooting
- Problem Diagnosis
- Grease and Lubricant Application
- Maintenance and Repairs
- Preventive Maintenance
- Fluid Level Testing
- Troubleshooting Skills
- Component Repairs
- Electrical Testing Knowledge
- Troubleshooting and Diagnosis
- Team Player
- Welding
- Soldering Skills
Affiliations
- Hobbies include but not limited to
- Anything financial/ increasing my net worth
- learning new skillsets to improve my value as a man
- increasing my strength and overall fitness and health
- Working on anything vehicle,home or mechanical related
Accomplishments
- Was invited the the national honors society multiple times during my high school year
- Was invited to the honors awards banquet
- Averaged A-B lettergrade consistently during the duration of my high school years
- Averaged a 3.5+ GPA
References
References available upon request.
Timeline
CEO
Investorscatalogllc
08.2023 - Current
Cashier
Main st delli
06.2021 - 08.2022
High School Diploma -
Steelvalley Highschool
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