MICHAEL CASTIGLIONE
Meridian,ID
Summary
Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
36
36
years of professional experience
Work History
OWNER
Advanced Framing Concepts
Meridian, ID
07.1997 - Current
- Developed strategic plans to increase profitability and efficiency.
- Developed policies and procedures for the organization.
- Maintained relationships with existing clients by providing superior customer service.
- Identified new opportunities for growth, expansion, and diversification.
- Oversaw budgeting and financial management.
- Researched potential partners in order to expand services offered.
- Ensured compliance with applicable laws and regulations related to business operations.
- Conducted performance reviews for employees on a regular basis.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Provided direction and guidance to employees.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Executed performance reviews to encourage improved productivity for team members.
- Led startup and creation of operational procedures and workflow planning.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Set pricing structures according to market analytics and emerging trends.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Analyzed client business needs and assisted in determining appropriate resources and strategies.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Prepared staff work schedules and assigned team members to specific duties.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Implemented successful business strategies to increase revenue and target new markets.
Manager
SUBWAY®Restaurants
San Diego, CA
06.1988 - 08.1998
- Ensured compliance with regulatory requirements and industry standards.
- Conducted performance reviews for team members.
- Ensured compliance with industry regulations and company policies.
- Coached, mentored and trained team members in order to improve their job performance.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Monitored staff performance and addressed issues.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Delegated work to staff, setting priorities and goals.
Sales Representative
Home Shopping Network
San Diego, CA
01.1992 - 08.1992
- Answered inquiries from prospective customers regarding features of products and services offered.
- Described merchandise and explained use, operation and care.
- Computed purchases and received and processed cash or credit payment.
Education
Biology/Chemistry/Education
San Diego State University
San Diego, CASkills
- Regulatory Compliance
- Administrative Oversight
- Business Management
- Budget Administration
- Sales Leadership
- Negotiation
- Contract Management
- Sales management
- Contract negotiation expertise
- Employee Development
- Strategic project planning
- Business Administration
- Customer Relations
- Budget Development
- Partnership Development
- Operations Management
- Project Management
- Project estimating
- Profit and loss analysis
- Sales oversight
Timeline
OWNER
Advanced Framing Concepts
07.1997 - Current
Sales Representative
Home Shopping Network
01.1992 - 08.1992
Manager
SUBWAY®Restaurants
06.1988 - 08.1998
Biology/Chemistry/Education
San Diego State University